Strategic Commercial Operations Lead (Managed Services)

AHEAD; Northern (KY); Hybrid; USD 200,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid holidays

Paid time off

Parental and caregiver leave

Job summary

AHEAD is seeking a Senior Commercial Operations Lead to ensure high-quality SOWs, PCRs, and related documents within Managed Services. You will coordinate intake, drive visibility into status, and partner across Sales, OA, Legal, Finance, and Delivery to enable timely execution.

This role emphasizes process rigor, documentation integrity, and continuous improvement, with responsibility for workflow enhancements and compliant handoffs across the organization.

Qualifications

• 8+ years of experience in managed services and/or cloud commercial operations.
• Experience preparing, reviewing, coordinating, or administering SOWs, PCRs, amendments, or similar commercial documentation.
• Strong attention to document quality, completeness, consistency, version control, and follow-through.
• Experience coordinating work across Sales, Operations, Finance, Legal, Delivery, or comparable functions.
• Ability to identify gaps and inconsistencies while respecting functional decision responsibilities.

Responsibilities

• Support timely, complete, and accurate SOWs, PCRs, and related commercial documents.
• Validate that documents describe scope, deliverables, assumptions, customer responsibilities, dependencies, exclusions, pricing and billing inputs, acceptance criteria, timing, and changes.
• Maintain standard templates, checklists, intake requirements, and document-quality guidance for Managed Services commercial activity.
• Coordinate intake and handoffs across Sales, OA, Legal, Finance, Order Operations, and delivery stakeholders.
• Track discrepancies, corrections, and open actions through to closure with the owner.

Skills

Commercial operations

SOW coordination

Process improvement

Cross-functional collaboration

Tools

Salesforce

ServiceNow

MS 365

Contract management

Job description

AHEAD is seeking a Senior Commercial Operations Lead to ensure high-quality SOWs, PCRs, and related documents within Managed Services. You will coordinate intake, drive visibility into status, and partner across Sales, OA, Legal, Finance, and Delivery to enable timely execution.

This role emphasizes process rigor, documentation integrity, and continuous improvement, with responsibility for workflow enhancements and compliant handoffs across the organization.