Strategic Commercial Analytics & Ops Coordinator

Heydude-; Westwood (MA); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Paid time off

Job summary

Crocs, Inc. in Westwood, MA is seeking a Coordinator, Commercial Operations & Analytics to manage the end-to-end sample process, coordinate cross-functional enablement tools, and support analytics for the North America team.

The role blends in-office and hybrid collaboration across Wholesale, Digital, and Retail. The ideal candidate will have a business/analytics background, excellent communication, and strong Excel/Power BI skills, with an ability to manage multiple priorities in a fast-paced

Qualifications

• Bachelor's degree in business, marketing, analytics, or a related field or equivalent experience.
• Experience supporting commercial operations, sales operations, business analytics, project coordination, or related function preferred.
• Intermediate proficiency in Excel, PowerPoint, Outlook, Teams, and SharePoint; Power BI experience preferred.
• Excellent written and verbal communication skills, with the ability to coordinate effectively across functions and stakeholder groups.
• Exceptional attention to detail, organization, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving mindset with the ability to support data-driven decision-making and develop practical solutions.
• Highly collaborative team-player capable of proactively improving processes, tools, and ways of working.
• Flexible, adaptable, curious, and motivated to continually learn while supporting evolving needs of the North America Commercial organization.

Responsibilities

• Coordinate end-to-end commercial sample process, including seasonal SMS orders, fulfillment, returns, budget management, reporting, efficiency analysis, and process improvement.
• Partner cross-functionally to develop and deliver commercial enablement tools and resources such as seasonal product catalogs and Go to Market materials.
• Develop, maintain, and distribute a recurring North America Commercial newsletter coordinating stakeholder updates.
• Support reporting, analytics, dashboards, and business insights for Commercial teams under Sr. Manager guidance.
• Support key commercial milestones through coordination of sales tools, documents, logistics, communications, and materials.
• Lead new employee onboarding and support for SharePoint, Teams, HEYDUDE's B2B site, and other Commercial platforms.
• Maintain cross-functional Go to Market calendars, milestones, and processes to improve efficiency, visibility, and execution.
• Collaborate across Commercial, Sales, Digital, Retail, Customer Operations, IT, Master Data Management, Merchandising, Planning, and Customer Fulfillment to implement scalable process enhancements.

Skills

Microsoft Excel

PowerPoint

Outlook

Teams

SharePoint

Power BI

Communication

Attention to detail

Time management

Analytical thinking

Collaboration

Education

Bachelor's degree in business, marketing, analytics, or related field

Tools

Power BI

SharePoint

Microsoft Teams

Job description

Crocs, Inc. in Westwood, MA is seeking a Coordinator, Commercial Operations & Analytics to manage the end-to-end sample process, coordinate cross-functional enablement tools, and support analytics for the North America team.

The role blends in-office and hybrid collaboration across Wholesale, Digital, and Retail. The ideal candidate will have a business/analytics background, excellent communication, and strong Excel/Power BI skills, with an ability to manage multiple priorities in a fast-paced