Strategic Client Success & Renewals Partner

International SOS group; Baton Rouge, Northern (LA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

International SOS is seeking a Client Success Partner to bridge the Customer and Sales, Commercial Services, Legal, and Operations across global accounts. You will own renewals, price adjustments, and account extensions while delivering back-office support for quotations and proposals.

You will coordinate with multiple teams to maintain data quality in Salesforce and CLM systems, ensuring timely renewals and accurate invoicing.

Qualifications

• Strong ability to commercially develop relationships with clients and customer service skills to develop and retain customers.
• Analytical thinker able to investigate complex issues, make decisions and develop solutions.
• Excellent numeric, written and oral communication skills.
• Excellent time management skills with the ability to manage numerous projects and support teammates globally.
• Proficient in Microsoft Office tools.
• Self-driven and able to work autonomously within a team.
• Able to operate in a multi-lingual, multi-cultural environment with cross-border collaboration.

Responsibilities

• Own account management and renewals, including pricing adjustments and extensions.
• Provide back-office sales support: quotations and proposals for designated accounts.
• Coordinate with Sales, Marketing, Operations, Billing, and IT to maintain client relationships and data quality in systems.
• Ensure Salesforce and CLM data accuracy, processes, and approvals (including Docusign CLM).
• Prepare monthly account management reports and client quarterly reviews.
• Support 90% of in-scope renewal opportunities to renew on time (on-time closed-won within 30 days of target date).
• Upsell and cross-sell opportunities across business lines and coordinate renewal discussions.
• Assist with onboarding and operational implementation of new accounts; ensure project plans stay on track.
• Collaborate with Finance to ensure invoicing information is accurately captured in SFDC.
• Maintain data integrity and drive system usage/adoption across assigned client activities.

Skills

Relationship building

Analytical thinking

Communication skills

Time management

Microsoft Office

Autonomous work

Cultural awareness

Education

Business or Engineering degree

Tools

Salesforce

Service Cloud

CLM tools

Docusign CLM

Job description

International SOS is seeking a Client Success Partner to bridge the Customer and Sales, Commercial Services, Legal, and Operations across global accounts. You will own renewals, price adjustments, and account extensions while delivering back-office support for quotations and proposals.

You will coordinate with multiple teams to maintain data quality in Salesforce and CLM systems, ensuring timely renewals and accurate invoicing.