Strategic Client Success Manager - SaaS Analytics

PowerToFly; New York (NY); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition reimbursement

Parental leave

Job summary

Moody's is seeking a results-oriented client-facing professional to join our Customer Success team, driving value for clients using Moody's View solutions. You will collaborate with Sales and Product, map customer journeys, and provide strategic guidance to sustain long-term relationships.

The role emphasizes strong communication, stakeholder management, and the ability to translate client feedback into product improvements, with travel about one quarter of the time.

Qualifications

• 3+ years in B2B client-facing roles in data, analytics, regulatory, or finance industries
• Understanding of complex business concepts, especially regulatory compliance, supplier risk, and credit risk use cases
• Excellent verbal and written communication, including high-level presentations and product demonstrations
• Strong independent and collaborative work with keen attention to detail
• Basic understanding of AI concepts and interest in responsible AI practices

Responsibilities

• Act as a customer advocate to ensure clients achieve outcomes with Moody's View solutions
• Lead post-sales lifecycle coordinating with Sales to Product to drive retention
• Map the customer journey and provide strategic guidance to improve experience
• Build trusted client relationships enabling proactive coaching and self-sufficiency
• Collaborate with Product teams to improve quality using client feedback
• Conduct C-SAT surveys and NPS outreach to influence product improvements
• Coordinate Moody's responses to client requests as central contact
• Share market insights to highlight Moody's expertise
• Travel approximately 25% of time

Education

Bachelor's degree in Business/ Economics/ Finance/ Marketing or related field

Job description

Moody's is seeking a results-oriented client-facing professional to join our Customer Success team, driving value for clients using Moody's View solutions. You will collaborate with Sales and Product, map customer journeys, and provide strategic guidance to sustain long-term relationships.

The role emphasizes strong communication, stakeholder management, and the ability to translate client feedback into product improvements, with travel about one quarter of the time.