Strategic Client Relationship Manager - Remote

Optum; Saint Louis Park (MN); Remote; USD 110,000 - 189,000; Full time

Job summary

A global healthcare organization is seeking a Strategic Client Relationship Manager. This role involves developing strategic plans to enhance client retention and profitability. The candidate should have over 2 years of leadership experience in the healthcare sector and have strong relationship-building skills with executives. Compensation ranges from $110,200 to $188,800 annually, plus benefits. Join us to improve health outcomes and grow with a company that values inclusion and career development.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Equity stock purchase

Qualifications

• 2+ years of experience in leadership roles in healthcare or financial sectors.
• Proven track record of driving productive relationships with senior executives.
• Strong strategic planning, analytics, and problem-solving capabilities.

Responsibilities

• Develop and execute strategic plans for client retention and growth.
• Build consultative relationships with key Payer clients.
• Negotiate contractual agreements and ensure service commitments.

Skills

Leadership in Health Care or Financial industries

Relationship building with C-Suite executives

Strategic planning and analytics

Oral and written communication skills

Critical thinking skills

Ability to handle multiple tasks

Emotional intelligence

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.

Overview

The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client (at least $1M revenue). The role is charged with developing and executing strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The Strategic Client Relationship Manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship, working directly with customers and internal and external partners to deliver on commitments. Where appropriate, the role will align with the Optum Enterprise CE on customer plans and priorities.

Responsibilities

• Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client’s strategy and business needs; constantly assess the value that Optum Financial solutions are delivering.
• Lead team members across the organization to develop approaches that increase the value we provide and the impact Optum Financial has on the client’s business.
• Create a value story consistent with the client strategy; work with sales to present the value of Optum Financial solutions to various levels within the client, including executives, decision makers and key influencers; this may include on-site or virtual meetings.
• Ensure service and delivery commitments to the client are met; coordinate and influence service delivery and maintain effective operational interfaces between clients and Optum Financial teams; drive resolution to performance opportunities and issues.
• Negotiate renewals, contractual agreements, statements of work, and performance guarantees; serve as liaison with contracting, legal and finance.
• Ensure realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification/advancement of upsell opportunities in partnership with sales.
• Develop and present reporting of savings achievements, opportunities, and service level agreements.
• Enter timely updates to the appropriate client tracking mechanism (e.g., client planning, opportunity management, contact management, current solution footprint).
• Operate with a sense of urgency to maximize the client experience; act quickly to seize opportunities for innovation and new ways to benefit clients.
• Work effectively in a matrix environment and build relationships internally and externally; drive action and results while maintaining a healthy and productive work environment.
• Ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in current and future products and technologies.
• Influence external customers at the VP & C-Suite level as a trusted executive partner.
• Foster a success-oriented, accountable environment within the company.

Qualifications

• 2+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results.
• 2+ years of experience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external).
• 2+ years of demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal).
• 2+ years of demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities.
• 2+ years of proven solid strategic planning, analytics, and problem-solving skills.
• 2+ years of proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners.
• 2+ years of a results-oriented style with a high degree of analytical ability and proven critical thinking skills.
• 2+ years of demonstrated ability to influence executive leadership on complex business topics.
• 2+ years of maintaining confidentiality and discretion (situational awareness, high emotional intelligence).
• 2+ years of having a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each; delegate work to appropriate staff where necessary.
• 2+ years of ability to communicate effectively at all levels of the organization; foster a cooperative work environment and deal proactively and productively with conflict.

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Compensation and Benefits

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool is collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.