Strategic Client Relations Manager - Mortgage Servicing

Two Harbors Investment Corp.; Fort Mill (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Client Relationship Manager to partner with sub-servicing clients and drive exceptional service. You will act as the primary liaison, oversee relationships, and coordinate client inquiries and deliverables.

The role emphasizes compliance and proactive client cultivation. Reporting to the VP, Client Management & Client Billing, this position requires strong communication, organization, and the ability to navigate a fast-paced mortgage servicing

Qualifications

• Bachelor’s degree in a business or related field or equivalent experience.
• Experience in the mortgage servicing industry.
• 3–5 years in sales, vendor/client management or business development in financial services.
• Knowledge and experience working with MSP.
• Demonstrated success in cultivating client relationships.
• Ability to develop impactful relationships with external partners and stakeholders.
• Strong understanding of servicing operations, internal controls and accounting.

Responsibilities

• Serve as the key point of contact for an assigned group of sub-servicing clients.
• Oversee and maintain all aspects of the client relationship.
• Organize & host regular client check-in meetings and onsite visits.
• Create and maintain client servicing playbooks.
• Manage, track and respond to client inquiries.
• Coordinate and manage client special requests & projects.
• Review and circulate performance reporting.
• Assist in organization and preparation of client deliverables.
• Communicate trends or problems to the VP of Client Management & Client Billing.
• Meet RoundPoint’s compliance requirements.
• Other duties as assigned by management.

Skills

Client cultivation

Relationship mgmt

Communication

Problem solving

Education

Bachelor’s degree in business

Tools

MSP

Job description

RoundPoint Mortgage Servicing LLC is seeking a Client Relationship Manager to partner with sub-servicing clients and drive exceptional service. You will act as the primary liaison, oversee relationships, and coordinate client inquiries and deliverables.

The role emphasizes compliance and proactive client cultivation. Reporting to the VP, Client Management & Client Billing, this position requires strong communication, organization, and the ability to navigate a fast-paced mortgage servicing