Strategic Client Executive - TPA

Zelis; Missouri; Hybrid; USD 127,000 - 161,000; Full time

Benefits offered by this job

401(k) match

Health, dental and vision insurance

Paid time off

Parental leave

Job summary

Zelis is seeking a Senior Client Executive to manage a strategic book of business with large payers and Zelis solutions. You will drive growth, ensure client retention, and align cross-functional teams to deliver value and revenue targets.

You will develop strong relationships, lead business reviews, and advocate for clients while collaborating with Sales and other BUs to expand the partnership and maximize customer outcomes.

Qualifications

• Bachelor's degree in business or health care administration.
• 10+ years in client management role.
• Extremely knowledgeable in the payer and TPA space, healthcare experience a plus.
• Proven revenue growth and utilization expansion with enterprise clients.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Build and deepen client relationships by understanding client goals and challenges.
• Manage revenue targets, budgets, forecasts, and product utilization.
• Lead renewals and negotiations to expand the partnership.
• Identify and mitigate risks affecting client relationships.
• Communicate product differentiators and roadmap to clients.
• Collaborate with sales to identify cross-sell opportunities.
• Lead client business reviews and account planning to maximize value.
• Secure client references and support case studies when needed.

Skills

Client relationships

Revenue management

Strategic account planning

Executive communication

Payer/TPA knowledge

Education

Bachelor's degree in business or health care administration

Job description

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The (SCE) role will serve as the primary point of contact for Zelis clients for their assigned book of business, which consists of large complex payers with many Zelis solutions. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

What You’ll Do

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
• Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
• Risk Identification and Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Knowledge & Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.
• Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures
• Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value with the client's book of business.
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.

What You’ll Bring To Zelis

• Bachelor's degree in business or health care administration or related field.
• 10+ years in client management role.
• Extremely knowledgeable in the Payer and TPA space. Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions.
• Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients.
• Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences.
• Deep Understanding of the Client’s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client’s pain and business drivers.
• Develop Trusting Relationships: Cultivates deep relationships with clients and team.
• Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and executive leadership teams.
• Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable.
• Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news.
• Financial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets.
• Innovative Thinking: Brings creative insight to client’s businesses to help them deliver a competitive advantage.
• Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$127,000.00 - $160,550.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.