Strategic Client Executive - Remote - Cigna Global Health

Cigna; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading healthcare company is looking for a Strategic Client Manager to manage operational performance strategy for global benefit programs. The role involves client management, upselling products, and delivering consultative solutions to meet client needs. The successful candidate will possess strong account management skills and relevant experience in global benefits. With a comprehensive range of health-related benefits starting on day one, this position also includes significant opportunities for professional growth and development.

Benefits

Comprehensive health coverage including medical, vision, and dental

401(k) with company match

Tuition reimbursement

18 days of paid time off per year

Paid holidays

Qualifications

• 5+ years of relevant account management experience required.
• Global Benefits experience is required.
• Strong written and verbal communication skills.

Responsibilities

• Client and customer facing responsibility for high profile clients.
• Manage renewals for existing block of business.
• Provide consultative pro-active information/recommendations to clients.

Skills

Leadership

Strategic Thinking

Conflict Management

Problem solving

Relationship management

Negotiation

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

The Strategic Client Manager will have responsibility of overall operational performance strategy and execution for Cigna Global Health Benefit’s National Account clients. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, premium growth, and earnings targets. The Strategic Senior Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, producer partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe. Incentive Compensation eligible.

Roles and Responsibilities:

• Client and customer facing responsibility for day to day, support of high profile, high touch clients.
• Provide consultative pro-active information/recommendations with clients on an on-going basis.
• Manage an overall block of business of select key client relationships
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service related matters.
• Manage sales information as per Cigna Global practices in Salesforce system.

Key Competencies:

• Leadership
• Strategic Thinking
• Conflict Management
• Problem solving
• Relationship management
• Managing and Measuring Work
• Motivating others

The ideal candidate will possess the following skills/experience/qualifications:

• State required Life, Accident and Health Licensure or ability to obtain within 90 days of hire required.
• 5+ years of relevant account management experience required plus thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.
• Global Benefits experience is required.
• Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• Requires strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability
• Strong negotiation skills
• Ability to effectively manage multiple tasks and collaborative meetings.
• Ability to remain composed under pressure.
• Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• Bachelor's degree preferred or equivalent work experience.
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.