Strategic Client Executive - Blues

Zelis; Plano (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Strategic Client Executive to serve as the primary point of contact for clients. This role involves managing client relationships, driving revenue growth, and ensuring client satisfaction. The ideal candidate will have over 10 years in client management and strong communication skills. The position is based in Plano, TX and allows for remote work with expected travel of 40-50%.

Qualifications

• 10+ years in client management role.
• Experience in healthcare preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manage client relationship and drive revenue growth.
• Conduct Quarterly Business Reviews to optimize client value.
• Proactively identify and mitigate client-related risks.

Skills

Client Relationship Building

Revenue Management

Problem Solving

Executive Communication

Industry Knowledge

Education

Bachelor's degree preferred

Job description

Overview

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts driving real, measurable results for clients.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you\'ve gained, and the personal interests that shape who you are.

Position Overview

The Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and / or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis\' value proposition and work collaboratively across the enterprise to achieve their clients\' goals and objectives.

The Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and / or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis\' value proposition and work collaboratively across the enterprise to achieve their clients\' goals and objectives.

Responsibilities

Single point of contact for the management and orchestration of One Zelis services across the Enterprise overseeing relationships, operations, financial plans and strategy. Owns the client relationship, includes all short- and long-term strategies and key client relationships.

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges. Align Zelis executives to foster relationships at assigned clients.
• Revenue Management: Manage and oversee all revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successfully renew client agreements while looking for ways to expand the relationship.
• Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Optimization: Drive revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base.
• Client Value: Effectively illustrate and validate client outcomes on a consistent basis leveraging client reporting.
• Conduct Quarterly Business Reviews: Conduct and lead all quarterly enterprise business reviews to optimize value within the client\'s book of business.
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of new business, key Zelis initiatives and case studies as needed.

Attributes to be Successful in Role

• Know Your Client: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand clients pain and business drivers.
• Develops Trusting Relationships: Cultivates deep relationships with clients and team.
• Executive Communicator: Proactively communicates. Has the ability to effectively prepare and present communications to clients and executive leadership teams.
• Problem Solver: Has the ability to offer and communicate compelling solutions to client challenges is invaluable.
• Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations and related market vertical and competitor trends.
• Innovative Thinking: Brings creative insight to clients businesses to help them deliver a competitive advantage.
• One Zelis Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
• Troubleshooting: Forward looking, keeps an eye out for potential internal / external problems and managing potential concerns.

Skills / Background

• Bachelors degree preferred.
• 10+ years in client management role.
• Experience in working in healthcare a plus including insurance companies Blue Cross Blue Shield or working with cost management, electronic payments and / or healthcare communications solutions. Experience with Blues payers more of the following Healthcare verticals is required.
• Demonstrated success in revenue management and increased utilization within an assigned book of business.
• Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences.
• Proven collaboration with key business partners : Sales, Operations, Services, Marketing.
• Ability to anticipate future trends and incorporate them into business review planning.
• Synthesizes complex issues and communicates clearly to both clients and internal stakeholders.
• Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership.
• Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.
• Demonstrates sense of urgency and ability to multi-task and prioritize.
• Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.

Work Environment

• Location : Remote
• Travel estimated 40-50% (primarily) domestic.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee\'s work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email [e-mail].