Strategic Client Consultant I - National Accounts

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Parental leave

Tuition reimbursement

401k match

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a senior account manager to drive retention and growth for National Group clients. You will build trusted relationships with clients and consultants, report insights on financial and service value, and leverage market trends to guide decisions.

The role emphasizes data-backed recommendations, collaboration with Client Services, and strategic renewal coordination. A NC Health & Life license and a valid driver’s license are required.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Retain existing business, maximize group retention, and keep groups profitable.
• Direct accountability for P&L performance and revenue generation.
• Negotiate renewals and cross-sell opportunities with complex clients and consultants.
• Identify growth opportunities in ancillary products and expanded service offerings.

Skills

Account management

Relationship management

Negotiation

Data analysis

Communication

Education

Bachelor's degree or higher

Tools

CRM software

Job description

Job Description Responsible for delivering consistent, profitable Blue Cross NC National Group sales, by promoting current group retention and sale of new product lines to existing clients, in support of the goals and objectives of the business segment. This position is the lead relationship manager for all key stakeholders of the client. Responsible for building trusted, enduring relationships with complex clients and consultants by reporting insights on financial and service value delivered to clients. Exercises a strong understanding of the client’s business needs, and Blue Cross NC's value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients by providing market-leading, data backed solutions and recommendations.

What You’ll Do

• Responsible for the retention of existing business, maximizing group retention, and ensuring groups remain profitable partners.
• Direct accountability for profit and loss performance and revenue generation.
• Negotiate renewals and cross sell opportunities with high profile, complex clients and consultants.
• Identify additional growth opportunities in ancillary products, buy-ups, expanded service offerings, etc., based on the client’s needs and desired employee health outcomes.
• Manage key group data and profiles, contribute to customer-centric knowledge base and ensure data is captured to support identification of future-state opportunities.
• Analyze client financial and utilization data and industry trends/benchmarks to determine success of client's current benefit strategy.
• Develop a trusted advisor relationship with producers by leveraging health market trends and group data analysis to drive decisions.
• Collaborate with Client Services team to ensure group issues are addressed effectively and project management and delivery needs are met.
• Partner with Group Center of Excellence and Operations to ensure seamless renewal coordination and enrollment
• Identify and document best practices, and communicate key client experiences to seek process and sales resource improvement opportunities.
• Promote goodwill between Blue Cross NC and the community by maintaining contact with business leaders through participation in community affairs.
• Project and maintain the corporate image within the community
• Responsible for keeping abreast of competitor positioning/practices/information used in benchmarking competitive practices and for keeping Blue Cross NC apprised of competitive activity and market needs

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.

What We Like

• Current or previous experience in an Account Management role or consulting firm with an assigned book-of-business (e.g., medical, pharmacy, stop-loss).
• Current or previous Blue Cross NC account management experience or with other Blue Cross Plans
• Ability to work independently and as part of a team to deliver a seamless client experience.
• Experience in developing short and long-term strategies for retention and growth.
• Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad audience.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presencewith a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplacethat’sflexible, connected, and future focused. In a Hybrid-Flex role,you’llwork in the office at least two days a week for collaboration and connection. In a Remote Flex role,you’llwork virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters.

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application, hiring process, or have technical issues that prevent you from completing your application please notify HR at [e-mail].

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.