Strategic Client Consultant I - Major Markets

Blue Cross NC; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave

401(k) match

Tuition reimbursement

Hybrid-Flex work model

Job summary

Blue Cross NC is seeking a results-driven Major Group Sales Relationship Manager in North Carolina. You will retain existing business, negotiate renewals, and identify growth opportunities across ancillary products while building trusted advisor relationships with clients and brokers.

In this hybrid role, you’ll balance field and office work from our Durham area, with remote flexibility and support for professional development and industry insights.

Qualifications

• Bachelor's degree or advanced degree required.
• 3+ years of experience in related field.
• Must obtain NC Health and Life Insurance license within 60 days of employment.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Retain existing business and ensure groups remain profitable partners.
• Negotiate renewals and identify growth opportunities in ancillary products.
• Manage group data and contribute to knowledge base for future opportunities.
• Analyze client financial and utilization data and benchmark trends.
• Develop trusted advisor relationships with producers using market data.
• Collaborate with Client Services to address group issues and support delivery.
• Coordinate renewals with Group Center of Excellence and Operations.
• Document best practices and share client experiences for improvements.
• Promote BCBSNC's community image and engage with business leaders.

Skills

Client relationship management

Negotiation

Data analysis

Communication

Education

Bachelor's degree or advanced degree

Job description

Job Description

Responsible for delivering consistent, profitable Blue Cross NC Major Group sales, by promoting current group retention and sale of new product lines to existing clients, in support of the goals and objectives of the business segment. This position is the lead relationship manager for all key stakeholders of the client. Responsible for building trusted, enduring relationships with clients and producers by reporting insights on financial and service value delivered to clients. Exercises a strong understanding of the client's business needs, and BCBSNC's value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients by providing market-leading, data backed solutions and recommendations.

Job Description

Responsible for delivering consistent, profitable Blue Cross NC Major Group sales, by promoting current group retention and sale of new product lines to existing clients, in support of the goals and objectives of the business segment. This position is the lead relationship manager for all key stakeholders of the client. Responsible for building trusted, enduring relationships with clients and producers by reporting insights on financial and service value delivered to clients. Exercises a strong understanding of the client's business needs, and BCBSNC's value proposition, benefits administration, and the health care industry. Drives higher financial value for current clients by providing market-leading, data backed solutions and recommendations.

What You’ll Do

• Responsible for the retention of existing business, maximize group retention, and ensure groups remain profitable partners. Direct accountability for profit and loss performance and revenue generation.
• Negotiate renewals and identify additional growth opportunities in ancillary products, buy-ups, expanded service offerings, etc., based on the client’s needs and desired employee health outcomes.
• Manage key group data and profiles, contribute to customer-centric knowledge base and ensure data is captured to support identification of future-state opportunities. Analyze client financial and utilization data and industry trends/benchmarks to determine success of client's current benefit strategy.
• Develop a trusted advisor relationship with producers by leveraging health market trends and group data analysis to drive decisions.
• Collaborate with Client Services team to ensure group issues are addressed effectively and project management and delivery needs are met.
• Partner with Group Center of Excellence and Operations to ensure seamless renewal coordination and enrollment
• Identify and document best practices and communicate key client experiences to seek process and sales resource improvement opportunities.
• Promote goodwill between BCBSNC and the community by maintaining contact with business leaders through participation in community affairs. Project and maintain the corporate image within the community
• Responsible for keeping abreast of competitor positioning/practices/information used in benchmarking competitive practices and for keeping BCBSNC apprised of competitive activity and market needs.

What You Have

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field
• Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
• Must possess and maintain a valid driver’s license.

Bounus Points

• Strong communication and presentation experience
• Existing broker relationships, preferred
• Proven ability to negotiate in high pressure situations
• Advanced organizational and time-management skills
• Demonstrated ability to manage difficult situations

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Compensation

This is a sales incentive role with a total compensation package that consists of a base salary and sales incentive target component. All sales roles are eligible for an initial draw/guarantee to assist new hires with their on-boarding with the company.