Strategic Capacity & Performance Manager

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 78,000 - 116,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity management and ensure resources meet current and future demand across compute, storage, network, and applications in a highly regulated federal IT environment.

You will monitor performance, build forecasts, produce reports, and partner with architecture, operations, and service owners to align capacity with SLAs and change schedules—the role emphasizes collaboration, risk mitigation,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent relevant experience.
• 3–5 years in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning.
• Demonstrated knowledge and practical experience in capacity management, with solid analytical, communication, and problem-solving skills.
• Ability to work collaboratively with various stakeholders and team members across architecture, operations, and business functions.
• Candidates must have a current secret security clearance or higher.

Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views.
• Collect and analyze utilization and performance metrics from monitoring tools to detect bottlenecks and risks.
• Build capacity forecasts and 'what-if' models to recommend scaling strategies and efficiency improvements.
• Produce regular capacity reports and dashboards for leadership and service owners, tying data to cost, risk, and SLAs.
• Collaborate with architecture, engineering, and operations to integrate capacity into designs and release schedules.
• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity.
• Integrate capacity management with incident, problem, and change processes for long-term remediation.

Skills

Capacity management

Performance analysis

Stakeholder collaboration

Analytical thinking

Communication skills

Education

Bachelor's degree in IT/CS or related field

Tools

Monitoring tools

ITSM tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity management and ensure resources meet current and future demand across compute, storage, network, and applications in a highly regulated federal IT environment.

You will monitor performance, build forecasts, produce reports, and partner with architecture, operations, and service owners to align capacity with SLAs and change schedules—the role emphasizes collaboration, risk mitigation,