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Strategic Business Consultant - Operational Analysis
Mass Mutual Life Insurance Company
Springfield (MA)
On-site
USD 99,000 - 131,000
Full time
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Job summary
Join Mass Mutual as a Strategic Business Consultant, where you will partner with leaders to drive data-informed decision making through business intelligence. In this role, you will act as a trusted advisor, leveraging analytical insights to shape operational strategies and improve stakeholder alignment.
Benefits
Qualifications
- 5+ years in business intelligence or internal consulting role.
- 2+ years delivering business updates to leadership.
- Experience in change management initiatives.
Responsibilities
- Act as primary liaison for Underwriting and Governance partners.
- Educate business partners on BI tools and data literacy.
- Define business needs and translate into data metrics.
Skills
Education
Tools
Job description
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The Opportunity
As a
The Opportunity
As a Strategic Business Consultant (internal title used is "Internal Business Partner") within Business Intelligence, Reporting & Analytics (BIRA) aligned to Underwriting and Underwriting Governance, you will serve as a trusted internal advisor to guide and elevate how our business partners use data to drive better decisions. Acting as the primary point of contact to our BIRA organization, you’ll play a critical role in connecting the business with the right insights, tools, and capabilities to support strategic priorities.
The Team
The Business Intelligence, Reporting & Analytics team enables Operations and key business partners across MassMutual by providing actionable insight to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization, and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators, or guiding data literacy to engage users in data driven decisioning across their teams. We are businesspeople first, but we understand technology, coding, modeling and bring that together so we can guide functional strategy with analytics.
The Impact
The Strategic Business Consultant will partner closely with leaders and stakeholders to understand their business needs, consult on key questions, and shape high-impact BIRA efforts. From defining meaningful metrics to surfacing actionable insights, your work ensures that data is transformed into intelligence that drives confident, informed decision-making. This role is equal parts strategic consultant, BIRA advocate, and collaborator – requiring strong analytical thinking, exceptional communication skills, and a deep understanding of both the business and BIRA ecosystem.
Key Responsibilities Include, But Are Not Limited To
- Act as the primary liaison to the BIRA organization for Underwriting and Underwriting Governance partners, representing their needs and driving alignment with broader BIRA capabilities and initiatives.
- Consult on strategic business priorities to identify BIRA solutions that offer the highest value and greatest impact.
- Facilitate collaboration across stakeholders and BIRA teams to ensure seamless execution, prioritization, and follow-through of BIRA efforts. Monitor progress and outcomes to ensure solutions are delivering value and meeting the needs of stakeholders.
- Educate business partners in BI tools, capabilities, and data literacy concepts to foster a culture of data-driven decision-making.
- Help define, refine, and translate business needs into data questions, metrics, and solutions that align with Operational goals.
- Identify overlapping business needs and opportunities to scale solutions across teams for greater efficiency and impact.
- Serve as a change agent – helping leaders adopt new ways of thinking about and using data through consultative guidance and empathetic support.
- Stay informed about the BIRA roadmap and upcoming initiatives to proactively guide business partners and manage expectations.
- Maintain clear, concise documentation of needs and decisions.
- 5+ years' experience in a business intelligence, internal consulting, relationship management, or strategy-focused role.
- 3+ years of demonstrated ability to think strategically, connect solutions to business outcomes, and guide stakeholders through ambiguity.
- 2+ years of experience delivering business updates to leadership, including crafting concise executive summaries for senior stakeholders.
- 2+ years' experience supporting a large-scale enterprise initiative.
- Proficient in tools such as Excel, PowerPoint, and data visualization platforms (e.g., Tableau, PowerBI); not expected to be a technical expert but comfortable working within a business intelligence ecosystem.
- Strong understanding of how data and analytics support business operations, particularly within underwriting domains.
- Exposure to business intelligence concepts such as KPIs vs metrics, data governance, or data literacy.
- Excellent communication and interpersonal skills, with the ability to build trust, influence without authority, and communicate complex concepts clearly to non-technical audiences.
- Excellent documentation skills with the ability to clearly capture and communicate business needs, statuses, and outcomes to both technical and non-technical audiences.
- Demonstrated ability to think strategically, connect data solutions to business outcomes, and guide stakeholders through ambiguity.
- Strong organizational skills and ability to manage multiple initiatives while maintaining attention to detail and a focus on value.
- Ability to navigate complex stakeholder environments and drive alignment across diverse perspectives.
- Experience in supporting change management efforts or influencing adoption of new tools, processes, or cultural shifts.
- Adept at identifying themes, synthesizing information, and drawing meaningful insights from conversations and data.
- Regular meetings with the Business Intelligence, Reporting & Analytics team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement (Opens in new window)
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800.00-$131,000.00
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionBusiness Development and Sales
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