Strategic Business Consultant

Salesforce, Inc..; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Salesforce is seeking an experienced strategic consultant to join its CBS Solutions team. The role involves driving account engagement across diverse industries, ensuring customer excellence, and influencing product strategy. Ideal candidates thrive in ambiguity, have strong executive storytelling skills, and excel in stakeholder navigation.

Qualifications

• Thrive in ambiguity and take initiative.
• Strong executive presence and professional maturity.
• Proven ability to navigate complex stakeholder ecosystems.

Responsibilities

• Serve as a strategic partner in driving white glove account engagement.
• Influence product roadmaps and advocate for customer needs.
• Manage high-volume portfolio of account and scale projects.

Skills

Executive storytelling

Strategic advisory

Stakeholder management

Sales organization understanding

Information design

Job description

CBS (Consumer Business Services) has 15+ subverticals and varied segments (across travel, hospitality, professional services, engineering & construction, and general commercial) and no productized industry clouds, requiring go-to-market engagement from agile and versatile thinkers that are able to quickly sense patterns and similarities across disparate industries, who are deeply curious learners and voracious researchers, and who are able to multi-task across customer types and challenges with ease. We are seeking an experienced and creative strategic consultant to join the CBS Solutions org within our Multipliers team, who are a blended team responsible for working across our top accounts, codifying repeatable frameworks and assets, and adapting their skills to meet the frequently changing needs of Salesforce's largest OU. In a single week, you might touch 8 accounts of different maturities and sizes across 3 completely disparate industries.

This role is pivotal in accelerating CBS growth and multiplying SE (Sales Engineer) and sales contributions across diverse industries. As part of a unique team with a mix of specialized skills, you will deliver high-value hands-on field work and scale learnings, best practices, and innovation to ensure all of CBS has access to meaningful, valuable, and highly-relevant content, methodologies, and skills. You will be seen as a "Swiss army knife," skilled to take on a multitude of tasks and scope, aiming to unlock near-term ACV and NNAOV in close partnership with the priorities set by sales leaders by driving strategic alignment, helping customers define their priorities and vision (eg via workshops), and creating compelling narratives that connect and articulate strategic drivers and solutions.

Key Responsibilities:

Accelerating Growth & Deal Success in Partnership with Sales:

* Listen, Synthesize, Provoke, and Plan- Serve as a strategic advisor and partner in driving white glove account engagement that accelerates deal cycles, in partnership with account teams and sales leadership. This often involves triage, scoping, strategic execution, and orchestration of an engagement plan that uplevels the tenor, strategic nature, or speed of an account plan to transform chaos into order

* Help craft strategic executive-fidelity narratives for customer-facing deliverables that explain the value of Salesforce’s products (proposals, SICs) in close partnership with SEs and sales teams with relatively little previous account or industry context

* Act as a cross-OU connector, maintaining close alignment with sub-vertical leadership and specialist teams to serve as connective tissue and break down silos

Pattern Codification & Voice of the Field

* Influence product roadmaps through advocacy for CBS' needs, gaps, and patterns, driving customer success through expertise and deal exposure to ensure alignment between product/strategy and execution.

* Drive reusability of assets, ensuring that valuable content produced for a single account can be accessed and repurposed by many

* Amplify what's successful and working well in the field, identifying and surfacing common gaps or capacity constraints to provide complimentary skills

Multiply by Example

* Uphold the highest standards of exec-readiness, rigorous preparation, compelling presentation, and customer advocacy to ensure customer excellence

* Codify best practices, learnings, repeatable assets and approaches - train others through direct enablement and close partnership

* Partner with sales strategy, sales programs, and enablement as a content creator and facilitator for field enablement or scale plays.

Independent Delivery & Team Cooperation

* Manage time across a robust and high-volume portfolio of account and scale projects, managing stakeholder expectations, outsourcing and delegating to extended partners as needed, and prioritizing ruthlessly in partnership with sales and solutions leadership.

* Independently manage end-to-end projects, proactively communicating objectives, deliverables, and obstacles to leadership and key stakeholders

* Work as a team to amplify the spectrum of expertise available on Multipliers and the extended solutions teams, seeking to operate within your unique strengths and optimizing team members' diversity of skills

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Ideal Candidate Profile:

* Thrives in ambiguity and "just in time" work, demonstrating a self-starter attitude that takes initiative and relentlessly moves the ball forward regardless of limited information or time.

* Has ruthless prioritization skills and a high comfort level working within a Sales organization, understanding forecasting, sales incentives, and collaborating effectively with sales teams and leaders

* Excellent at executive storytelling, including building compelling content such as Google Slides, one-pagers, and thought leadership content. Information and communication design strength is essential.

* Experience in developing Case for Change, solutions narratives, industry points of view and case studies

* Proven ability to seek, learn, and teach, embracing product curiosity and flexing into nascent leading edge concepts

* Strong executive presence and professional maturity

* Proven ability to navigate complex stakeholder ecosystems