Strategic Analytics & ML Leader - Hybrid

ADT; Boca Raton (FL); Hybrid; USD 130,000 - 180,000; Full time

Job summary

ADT is seeking a Manager, Advanced Analytics to lead development of ML models and analytic frameworks across Customer Experience, Operations, IT, Marketing, Pricing, Finance, and Existing Customer groups.

You will own the analytics roadmap, govern customer segments and conduct test-and-learn programs to drive revenue growth, retention, and operational efficiency. Expect senior stakeholder collaboration and leadership of analytics teams.

Qualifications

• Bachelor’s degree in analytics, finance, statistics, economics or related field.
• 5-7+ years in data analytics within finance and/or GTM customer management, preferably within retail security or subscription-based business.
• Demonstrated expertise with SQL, Python, Tableau, MS Office, Salesforce, database management, and cloud platform data environments.
• Experience influencing business decisions in highly matrixed organizations.
• Advanced strategic thinking and problem-solving capabilities for analytical roadmaps, pricing, and customer value models.
• Master’s degree (MBA, MS Analytics, Statistics, Economics, or related quantitative discipline).
• Experience leading analysts or cross-functional project teams.

Responsibilities

• Lead development of Advanced Data science and Machine Learning models across Customer care, pricing and other enterprise groups.
• Explore and develop new high value use cases to drive enterprise growth using DS and ML techniques.
• Lead the development and optimization of enterprise pricing, forecasting, and customer value models.
• Oversee cross functional execution of price, offer, and customer communication changes.
• Own the analytical strategy and roadmap that drives Customer Lifetime Value growth.
• Guide and govern existing customer segments and campaign pricing, including governance and performance measurement.
• Direct a robust test and learn agenda with experiment design and funnel optimization.
• Oversee enterprise analysis of subscriber trends, lifecycle patterns, and churn treatments.
• Drive segmentation strategy and implementation across retention, pricing, loyalty, communications.
• Transform raw data into trusted analytical assets with governance and compelling visuals.
• Provide leadership and direction to analysts, fostering analytical excellence and cross-functional partnership.
• Represent Cust Care Analytics in senior forums influencing revenue, experience, and efficiency.
• Drive continuous improvement across analytics processes and automation.
• Manage multiple high value projects with optimism and delivery focus.

Skills

SQL

Python

Tableau

MS Office

Salesforce

Data governance

Education

Bachelor’s degree in analytics, finance, statistics, economics or related field

Master’s degree (MBA, MS Analytics, Statistics, Economics, or related quantitative discipline)

Tools

Cloud platforms

Database management

Job description

ADT is seeking a Manager, Advanced Analytics to lead development of ML models and analytic frameworks across Customer Experience, Operations, IT, Marketing, Pricing, Finance, and Existing Customer groups.

You will own the analytics roadmap, govern customer segments and conduct test-and-learn programs to drive revenue growth, retention, and operational efficiency. Expect senior stakeholder collaboration and leadership of analytics teams.