Strategic Airline Accounts Director

Pacific International Executive Search; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Pacific International Executive Search is seeking a Director, Key Account Management to lead the commercial relationship for one of its most strategic global airline accounts. You will own end-to-end management of the customer relationship and drive contract performance across a multi-site service network.

This high-visibility role requires executive presence, strong negotiation skills, and the ability to align cross-functional teams—operations, finance, procurement, and legal—with long-term

Qualifications

• 8–15+ years of experience in key account management or strategic partnerships.
• Experience managing large, multi-site accounts within service industries.
• Strong commercial acumen with pricing, profitability, and contract ownership.
• Proven ability to lead cross-functional teams and negotiate renewals.
• Bachelor’s degree in Business, Supply Chain, Hospitality, or related field preferred.

Responsibilities

• Serve as primary commercial lead for a strategic airline account.
• Manage account performance including revenue, margin, and service delivery.
• Lead pricing discussions, contract interpretation, and renewals.
• Deliver executive presentations and quarterly business reviews.
• Collaborate with operations, finance, procurement, and legal teams.
• Identify opportunities for organic growth and new location penetration.
• Drive contract execution across multiple sites.
• Address customer challenges and drive continuous improvement.
• Align customer expectations with operational capabilities.

Skills

Key account management

Strategic partnerships

Contract negotiations

Pricing discussions

Cross-functional collaboration

Executive presence

Education

Bachelor's degree

Job description

Pacific International Executive Search is seeking a Director, Key Account Management to lead the commercial relationship for one of its most strategic global airline accounts. You will own end-to-end management of the customer relationship and drive contract performance across a multi-site service network.

This high-visibility role requires executive presence, strong negotiation skills, and the ability to align cross-functional teams—operations, finance, procurement, and legal—with long-term