Strategic AI Adoption CSM — Executive Partnerships

Relativity; Detroit (MI); Híbrido; USD 82.000 - 124.000; Jornada completa

Descripción de la vacante

Relativity in Detroit seeks a Senior Customer Success Manager to own outcomes for strategic accounts and lead AI adoption initiatives across the customer base. You’ll drive ROI through multi-use case adoption, governance, and change management, partnering with executives to redefine workflows and business value.

You will build tailored onboarding, deliver executive reviews, and guide customers through AI-enabled transformations while managing renewal risk and growth opportunities.

Formación

• 5-8 years in Customer Success, Consulting, or Account Management with ownership of complex enterprise relationships.
• Proven record of driving measurable customer outcomes.
• Strong analytical fluency: able to build and present data-backed ROI narratives to executive audiences.
• Executive presence: credible with C-suite, able to lead high-stakes conversations with clarity and authority.
• AI fluency: able to advise customers on aiR adoption strategy, workflow transformation, and governance.
• Change-management capability: able to help customers build the internal case for AI adoption and navigate resistance across stakeholder levels.
• Experience leading cross-functional initiatives without formal authority.

Responsabilidades

• Own outcomes for a portfolio of large accounts and drive health across ROI, adoption, utilization, and engagement.
• Develop outcome-driven account plans anchored to customer objectives.
• Lead AI adoption and change management for the GenAI aiR Suite at the account level.
• Deliver customized onboarding presentations and tailor advanced sessions to customer needs.
• Advise customers on aiR governance and defensibility: what to automate, what to govern.
• Document and share AI adoption and change-management playbooks that become team standards.
• Identify renewal-year dynamics and surface expansion signals to Sales with an account perspective.

Conocimientos

Account Management

Executive Presence

AI fluency

Change Management

Cross-functional Collaboration

ROI Narratives

Herramientas

Gainsight

Salesforce

Descripción del empleo

Relativity in Detroit seeks a Senior Customer Success Manager to own outcomes for strategic accounts and lead AI adoption initiatives across the customer base. You’ll drive ROI through multi-use case adoption, governance, and change management, partnering with executives to redefine workflows and business value.

You will build tailored onboarding, deliver executive reviews, and guide customers through AI-enabled transformations while managing renewal risk and growth opportunities.