Strategic Advisory Operations Leader

Michael Silver & Company; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States, seeks an experienced Advisory Support Coordinator leader to drive workload balance, coach staff, and elevate service quality across Advisory.

You will develop SOPs, lead cross-functional projects, and collaborate with IT, people operations, and finance to implement new processes and improve scalability.

Qualifications

• Bachelor's degree in Business Administration, Operations, Management, or a related field.
• 5+ years of experience in operations, process improvement, project management, or professional services operations.
• Experience documenting business processes and developing standard operating procedures.
• Strong project management, organizational, and change management skills.

Responsibilities

• Lead and develop the Advisory Support Coordinator team, including workload balancing, prioritization, coaching, and performance management.
• Monitor service quality, responsiveness, and consistency across the support function.
• Develop, document, and maintain Advisory standard operating procedures (SOPs) and operational documentation.
• Establish and maintain operational standards that improve consistency and reduce administrative complexity across Advisory.
• Lead continuous process improvement initiatives that improve scalability and operational efficiency.
• Measure the effectiveness of operational improvements and adjust processes based on business needs and stakeholder feedback.
• Lead cross-functional operational projects impacting multiple Advisory practices.
• Coordinate implementation of new operational processes, technologies, and firm initiatives.
• Partner with Firm Operations (IT, People Operations, Finance, Marketing, etc.) to execute Advisory initiatives.
• Support operational integration activities associated with acquisitions, new service offerings, and organizational changes.
• Serve as a trusted operational advisor to Advisory Practice Leaders.
• Recommend operational improvements that support practice growth and scalability.
• Partner with leadership to create consistent engagement letter and client take-on processes across Advisory.
• Help remove operational barriers that allow professionals to focus on client service.

Skills

Project management

Change management

Operational excellence

Process improvement

SOP documentation

Leadership

Stakeholder management

Communication

Analytical thinking

Education

Bachelor's degree in Business Administration, Operations, Management, or a related field

Job description

KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States, seeks an experienced Advisory Support Coordinator leader to drive workload balance, coach staff, and elevate service quality across Advisory.

You will develop SOPs, lead cross-functional projects, and collaborate with IT, people operations, and finance to implement new processes and improve scalability.