Strategic Accounts Manager - HME

Medline Industries, LP; North Carolina; Hybrid; USD 101,000 - 152,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a results-driven Account Manager to support sales efforts within a select group of complex or strategic accounts in Home Medical Equipment. You will manage a regional to national book of business and develop revenue growth while ensuring high-quality customer service.

Collaborate with field sales, handle RFP processes, and maintain existing programs. Travel up to 50% may be required; comprehensive benefits and bonus eligibility accompany the role.

Qualifications

• Bachelor's degree in business or clinical-related field.
• 4+ years of account management or sales experience.
• Experience developing business plans to align selling strategies.
• Experience delivering technical presentations to varied group sizes.
• Exposure to CRM software and proficiency in Microsoft Office.

Responsibilities

• Grow market share through sales plans, strategies and objectives aligned to corporate goals.
• Provide exceptional customer support to retain business and drive profitability.
• Maintain personal contact with key customers in assigned accounts.
• Collaborate with field sales to launch new accounts and protect at-risk accounts.
• Maintain existing sales programs and partnerships with internal teams.
• Facilitate RFP processes, develop sales tools, and manage program costs.
• Track performance and report results to management.

Skills

Account management

Sales experience

Presentations

Education

Bachelor's degree in business or clinical field

Tools

CRM software

Microsoft Office

Job description

Job Summary

Support Medline's Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the Home Medical Equipment space. Support sales strategies and help achieve new revenue targets and service goals for accounts. Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth.

PRIMARY RESPONSIBILITIES

Account Management Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.

Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability, Resolve problems and ensure customers receive high-quality customer service.

Maintain personal contact with key customers in assigned accounts.

Work directly with other key sales personnel to launch new accounts and on any ""save"" opportunities to accounts under threat or loss.

Maintain existing sales programs.

Internal Partnership Work directly with the Medline Field Sales team to promote sales goals and initiatives.

Sales Administration Facilitate the formal and non-formal RFP process. Develop and implement sales tools and programs; educate and communicate activity and success Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales. Track customer sales performance against objectives and inform management of results. Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.

MINIMUM JOB REQUIREMENTS

• Typically requires a Bachelor's degree in a business or clinical-related field.
• At least 4 years of account management or/and sales experience.
• Experience preparing business plans to align/support selling strategies.
• Experience developing and delivering technical presentations to various group sizes.
• Exposure to and use of Customer Relationship Management (CRM) software.
• Proficiency in CRM software and Microsoft Office Suite.

Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state). Environment includes office setting and medical facilities. Position may require non-traditional work hours during in-services.

Salary and Benefits

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $101,000.00 - $152,000.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Equal Opportunity Statement

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Company Culture and Career Info

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

If you're a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

About Medline

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.