Strategic Accounts Manager - HME

Medline; Charlotte (NC); On-site; USD 101,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline is seeking a results-driven sales professional to support a select group of complex or strategic accounts in Home Medical Equipment. You will manage a book of business, drive revenue growth, and collaborate with field sales to achieve targets.

The role focuses on executing sales plans, maintaining profitable programs, and delivering exceptional customer service across key accounts nationwide. Travel up to 50% is required.

Qualifications

• Bachelor's degree in a business or clinical-related field.
• At least 4 years of account management or sales experience.
• Experience preparing business plans to align/support selling strategies.
• Experience developing and delivering technical presentations to various group sizes.
• Exposure to and use of Customer Relationship Management (CRM) software.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Grow market share through sales plans and objectives aligned to corporate goals.
• Retain business and drive profitability with exceptional customer support.
• Maintain contact with key customers and launch new accounts.
• Support RFP processes and develop sales tools and programs.
• Track performance, build reports, and inform management of results.

Skills

Account management

Sales experience

CRM software

MS Office

Presentation skills

Travel up to 50%

Education

Bachelor's degree in business or clinical-related field

Tools

Microsoft Office Suite

CRM software

Job description

Job Summary

Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the Home Medical Equipment space.

Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the Home Medical Equipment space.

Support sales strategies and help achieve new revenue targets and service goals for accounts.

Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts.

Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth.

Job Description

PRIMARY RESPONSIBILITIES

Account Management

• Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.
• Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability,
• Resolve problems and ensure customers receive high-quality customer service
• Maintain personal contact with key customers in assigned accounts.
• Work directly with other key sales personnel to launch new accounts and on any ""save"" opportunities to accounts under threat or loss.
• Maintain existing sales programs.

Internal Partnership

Work directly with the Medline Field Sales team to promote sales goals and initiatives.

Sales Administration

• Facilitate the formal and non-formal RFP process.
• Develop and implement sales tools and programs; educate and communicate activity and success
• Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales.
• Track customer sales performance against objectives and inform management of results.
• Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.

Minimum Job Requirements

• Typically requires a Bachelor’s degree in a business or clinical-related field.
• At least 4 years of account management or/and sales experience.
• Experience preparing business plans to align/support selling strategies.
• Experience developing and delivering technical presentations to various group sizes.
• Exposure to and use of Customer Relationship Management (CRM) software.
• Proficiency in CRM software and Microsoft Office Suite
• Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state).
• Environment includes office setting and medical facilities.
• Position may require non-traditional work hours during in-services.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The Anticipated Salary Range For This Position

$101,000.00 - $152,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.