Strategic Accounts Manager, Business Development

Openlane; Carmel (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid vacation, personal and sick time

Maternity and paternity leave

Disability and life insurance

Tuition reimbursement

Job summary

OPENLANE is a technology-driven, data-enabled remarketing platform headquartered in Carmel, Indiana. We seek a customer-relations professional to guide large clients through onboarding, optimization of workflows, and ongoing success across the platform.

You will leverage HubSpot and other CRMs to manage relationships, capture expansion opportunities, and coordinate with product and engineering for seamless platform launches.

Qualifications

• 5+ years of customer-relations focused or industry-related experience.
• Strong communication and presentation skills.
• Experience with SaaS platforms and CRM tools.

Responsibilities

• Manage full customer lifecycle from onboarding to expansion.
• Collaborate with sales, product, and engineering to optimize client settings.
• Drive cross-selling and upselling while maintaining high retention.

Skills

Account management

Customer success

Full-cycle sales

Enterprise onboarding

Education

Bachelor's degree in logistics, business, or related field

Tools

HubSpot

CRM software

Job description

**Relentless Curiosity.** We seek to understand and improve our customers' experience.**Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition.* **Knowledgeable.** You possess a deep understanding of platform capabilities, allowing you to translate client workflows into ideal settings and deliver expert guidance to stakeholders.* **Client-Focused.** You champion customer success and build strong, lasting partnerships rooted in trust.* **Attentive.** You pay close attention to customer needs, actively listening and conducting regular meetings to ensure a personalized, high-value experience.* **Problem-Solving.** You have the ability to analyze complex onboarding or product issues, think creatively, and collaborate with technical teams to find effective solutions.* **Revenue-Driven.** You are focused on maximizing account value, utilizing your full-cycle sales experience to capture expansion opportunities and hit targets.* **Technical Expertise:** Ability to translate operational workflows into technical platform settings and collaborate with product/engineering teams on optimization.**Core Knowledge:** Deep understanding of account management and customer retention strategies within a financial or repo environment. **Functional Expertise:** Proven experience in full-cycle sales, business development, and enterprise-level client onboarding.* **Execution:** Ensuring seamless platform launches by aligning technical settings with client workflows. Maintaining a consistent cadence of client engagement and satisfaction reviews.* **Results:** Achieving measurable growth in account value through successful cross-selling and upselling. Securing high retention rates by proactively addressing client concerns and evolving requirements.* 5+ years of customer-relations focused or industry-related experience.* Bachelor's degree in logistics, business, or related field or equivalent professional experience.* Superior communication and presentation skills. Ability to adapt and thrive in a fast-paced environment.* Proficiency in Google Workspace. User experience with RDN (Recovery Database Network) or other SaaS platforms.* Experience using HubSpot or other CRM software. Background in financial services, automotive finance, or recovery industries.* Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions.****We're a technology company** delivering next generation tools to accelerate and simplify remarketing.**We're an analytics company** leveraging data to inform and empower our customers with clear, actionable insights.**And we're an auction company** powering the world's most advanced digital used vehicle marketplaces.In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.**California Residents:** Click to learn more about the personal information we collect in the application process. Also, click for how we adhere to the California Fair Chance Act.**Canadian Residents:** Click to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation\"**OPENLANE is an equal opportunity employer and a drug-free workplace.**