Strategic Accounts Director

Kaiser Permanente; Olympia (WA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading healthcare provider seeks an experienced leader to drive sales and retention strategies across multiple regions. This role involves directing a cross-functional team to implement customized solutions while ensuring the highest level of customer satisfaction. Candidates must possess strong negotiation skills, significant experience in sales or account management, and a proven record in managing complex customer relationships. The ideal candidate will be adept at utilizing market intelligence to shape decisions and enhance organizational strategy.

Qualifications

• 3+ years of experience in a leadership role with direct reports.
• 9+ years of experience in sales, customer service, or related field.
• Disability Insurance License (Washington) within 3 months of hire.

Responsibilities

• Direct development and implementation of competitive sales and retention strategies.
• Oversee the operation of multiple units to meet member and operational needs.
• Manage customer and market turnaround while establishing strategic direction.

Skills

Change Management

Negotiation

Customer Data

Benefits/Services

Market Research

Sales Operations

Customer Experience

Education

Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field

Master's degree in Health Administration, Public Health, or Business Administration

Job description

A leading healthcare provider seeks an experienced leader to drive sales and retention strategies across multiple regions. This role involves directing a cross-functional team to implement customized solutions while ensuring the highest level of customer satisfaction. Candidates must possess strong negotiation skills, significant experience in sales or account management, and a proven record in managing complex customer relationships. The ideal candidate will be adept at utilizing market intelligence to shape decisions and enhance organizational strategy.