Strategic Accounts Coordinator

Sonepar USA Inc; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K Plan

Competitive Medical Plans

Paid Time Off

Paid Holidays

Floating Holiday

On Demand Pay

Flexible Spending Accounts

Employee Discounts

Long-term Disability

Life Insurance

Job summary

Irby Utilities, part of Sonepar USA, is seeking a Strategic Accounts Coordinator to drive profitability and efficiency across departments. You will manage key accounts, analyze data, and deliver solutions, while coordinating deliveries and bids.

The role requires strong sales/admin background, ERP/CRM proficiency, and excellent communication. On-site availability during emergencies is required, with growth opportunities in a dynamic utility services team.

Qualifications

• Sales or sales administration experience required.
• Proficient with Microsoft Office, ERP and CRM systems.
• Strong research, analysis and critical review abilities.
• Able to multi-task, prioritize and work efficiently.

Responsibilities

• Manage key accounts portfolio by establishing strong, long term customer relationships and leveraging product knowledge.
• Achieve assigned objectives including growth of revenue and margin; monitor sales performance metrics.
• Communicate with major customers and account managers to solicit orders and convey capabilities.
• Liaise between key customers and internal stakeholders across branches and teams.
• Suggest solutions to meet customer needs and resolve challenges.
• Establish relationships with vendors and purchasing teams to secure materials.
• Acquire and develop knowledge of products to assist customers and personnel.

Skills

Sales experience

CRM & ERP proficiency

Research & data analysis

Multi-tasking & prioritization

Excellent communication

On-site emergency readiness

Education

Bachelor's degree

Tools

Microsoft Office

ERP systems

CRM systems

Job description

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

About the Role

As a Strategic Accounts Coordinator, you will be an instrumental contributor towards establishing profitability and efficiency. Whether you are fielding calls, researching on a customer's behalf, providing solutions, or scheduling deliveries, our SAC's work closely across departments to grow the business and ensure maximum customer satisfaction.

What you'll do:

• Manage key accounts portfolio by establishing strong, long term customer relationships, analyzing customer-specific situations and data, and leveraging product knowledge to generate solutions
• Achieve assigned strategic account objectives including growth of revenue and margin. Monitor and assess sales performance metrics on assigned accounts.
• Communicate regularly and proactively with major customers and account managers to solicit orders, respond to questions and convey Irby capabilities, and determine competitive price levels.
• Act as the liaison between key customers and internal stakeholders, including branch and District management, internal specialist teams, and outside salesforce.
• Exercise judgment within Irby practices and procedures to suggest solutions and innovative ideas to meet customer needs and resolve challenges.
• Establish relationships with key vendors and purchasing teams to aid the securing of materials.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.

What you need:

• Knowledge and experience in sales and/or sales administration
• Strong computer skills including Microsoft Office, ERP systems, CRM systems
• Proven ability to research, analyze and critically review information.
• Ability to multi-task, prioritize, and work efficiently
• Possess a curious naturewith the drive to learn, develop, and continuously grow
• Ability to successfully present information and respond to questions from groups of managers, clients, customers, and the public
• Availability and willingness to work on-site during emergencies, including severe storms or power outages, outside of regular business hours

What we prefer:

• Professional sales/customer service experience (2+ years)preferred
• Bachelor's degree

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Time Off
• Paid Company Holidays
• Floating Holiday
• On Demand Pay
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

Stay up to date with Irby, follow us onFacebookandLinkedIn.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

To learn more, CLICK HERE: https://www.eeoc.gov/equal-employment-opportunity-laws