Strategic Account Representative

McKesson; United States; Remote; USD 54,000 - 92,000; Full time

Job summary

McKesson seeks a Strategic Account Representative to enhance customer relationships while providing exceptional service. In this role, you will perform account maintenance, drive satisfaction indicators, and educate clients on product utilization. You’ll collaborate closely with both customers and McKesson teams to ensure a top-tier customer experience while contributing to the goals of one of the largest health care companies.

Qualifications

• 2+ years’ experience with client/customer management.
• Strong proficiency with MS Office, especially Excel.
• Experience in managing communication with stakeholders.

Responsibilities

• Perform account maintenance calls on customer locations.
• Drive customer satisfaction indicators and sell products.
• Support onboarding by making presentations to key personnel.

Skills

Client/Customer Management

Communication

Time Management

Customer Service

MS Office (Excel)

Education

HS Diploma or equivalent

4-year degree preferred

Tools

Salesforce

Snowflake

JDE

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description:

As an established part of the Customer Management team, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service. The SAR role is assigned to McKesson’s largest customers across Enterprise. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience.

Key Responsibilities

Perform account maintenance calls on Ambulatory Care customer locations as directed by Ambulatory Care Team

Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers and insights into account

Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals

Sell products to locations as allowed by customer agreement and formulary (supplies, equipment, housekeeping products)

Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office

Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date

Introduce new products to Strategic locations as driven by product conversions and formulary changes directed by the corporate office.

Reinforce McKesson value props that have been sold to the corporate office to the group customer locations

Determine any customer satisfaction gaps at customer locations and resell value props as needed

2+ years relevant experience

Critical Skills:

2+ years’ experience with client/customer management

Intermediate (Strong) proficiency with MS Office, especially Excel

2+ years of experience preparing, managing, and presenting customer reporting

Experience in managing excellent communication with both internal and external stakeholders

Excellent abilities in managing competing priorities while balancing the needs of customers

Additional Knowledge & Skills:

Experience working in Salesforce, Snowflake, and/or JDE

Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems preferred

Energetic self-starter with a passion for customer experience

The ability to interact professionally with vendors, customers, and co-workers

Education:

HS Diploma or equivalent required

Physical Requirements:

Large percentage of time performing computer-based work within an office setting

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$54,800 - $91,300

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description:

As an established part of the Customer Management team, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service. The SAR role is assigned to McKesson’s largest customers across Enterprise. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience.

Key Responsibilities

• Perform account maintenance calls on Ambulatory Care customer locations as directed by Ambulatory Care Team

• Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers and insights into account

• Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals

• Sell products to locations as allowed by customer agreement and formulary (supplies, equipment, housekeeping products)

• Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office

• Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date

• Introduce new products to Strategic locations as driven by product conversions and formulary changes directed by the corporate office.

• Reinforce McKesson value props that have been sold to the corporate office to the group customer locations

• Determine any customer satisfaction gaps at customer locations and resell value props as needed

Minimum Requirements:

2+ years relevant experience

Critical Skills:

• 2+ years’ experience with client/customer management

• Intermediate (Strong) proficiency with MS Office, especially Excel

• 2+ years of experience preparing, managing, and presenting customer reporting

• Experience in managing excellent communication with both internal and external stakeholders

• Excellent abilities in managing competing priorities while balancing the needs of customers

Additional Knowledge & Skills:

• Experience working in Salesforce, Snowflake, and/or JDE

• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems preferred

• Energetic self-starter with a passion for customer experience

• The ability to interact professionally with vendors, customers, and co-workers

Education:

• HS Diploma or equivalent required

• 4-year degree preferred

Physical Requirements:

• Large percentage of time performing computer-based work within an office setting

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$54,800 - $91,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

About the company

McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.