Strategic Account Representative

Milton CAT; North Reading (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Provided computer

Provided cell phone

Job summary

Milton CAT is seeking a Strategic Account Representative to oversee long-term service relationships for key accounts and manage the full lifecycle of repairs and overhauls. You will own performance, uptime, and financial health for each enrolled asset and site, coordinating with Caterpillar and Milton CAT teams to ensure exceptional service delivery and contract execution.

This role requires 3–5 years in power systems or asset management, strong technical knowledge of large rotating equipment,

Qualifications

• Bachelor’s degree in Business, Engineering, or related field preferred.
• 3–5 years of experience in power systems, generator service, or asset management.
• Strong mechanical and technical understanding of large rotating equipment.
• Excellent customer service and relationship management skills.
• Proven ability to manage complex service contracts and technical projects.
• Strong analytical and problem-solving capabilities.
• Proficient in Microsoft Office and CRM platforms.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Highly organized, self-motivated, and capable of working independently.
• Willingness to travel regularly within the territory and occasionally outside it.
• Availability for emergency response coordination as needed.

Responsibilities

• Own the performance, uptime, and financial health of all assets enrolled under strategic accounts.
• Manage repair and overhaul cycles for Prime, Standby, and Industrial engines and components.
• Serve as the primary customer contact for all asset and site-related issues.
• Identify, quote, and execute incremental opportunities.
• Attend site walks and assist with quoting new contracts.
• Coordinate and oversee all service work, including scheduling, dispatching, and execution.
• Monitor asset condition and performance using CAT and Milton CAT diagnostic tools.
• Develop and implement action plans to prevent failures and optimize equipment life.
• Conduct regular customer meetings to review performance, actions, and opportunities.
• Collaborate with Caterpillar implementation teams to identify and deliver additional value.
• Manage contract profitability and ensure gross margin targets are met.
• Support service technicians and parts teams with technical inquiries and service coordination.
• Schedule and manage services such as fuel polishing and generator testing.
• Maintain accurate documentation of service history and communications.
• Be available for emergency response coordination on a rotating basis.
• Participate in trade events and maintain professional relationships with stakeholders.

Skills

Customer service

Relationship management

Contract management

Analytical skills

CRM proficiency

Technical communication

Travel willingness

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Microsoft Office

CRM platforms

Job description

Milton CAT is seeking a highly motivated and customer-focused Strategic Account Representative to oversee and manage long-term service relationships for key accounts across our portfolio. This role combines the technical oversight and customer engagement responsibilities of our Long-Term Service Agreement programs, Job Site Solutions and other key accounts. The Strategic Account Representative will act as the sole owner of performance, service coordination, customer relationship, and financial health for each enrolled asset and site. They will manage the full lifecycle of repairs and overhauls, serve as the primary customer liaison for all asset-related issues, and collaborate with Caterpillar and internal Milton CAT departments to ensure exceptional service delivery and contract execution.

Salary Range: $60,000 – $75,000 plus bonus. Company vehicle, computer and cell phone provided.

Responsibilities

• Own the performance, uptime, and financial health of all assets enrolled under strategic accounts
• Manage repair and overhaul cycles for Prime, Standby, and Industrial engines and components
• Serve as the primary customer contact for all asset and site-related issues
• Identify, quote, and execute incremental opportunities
• Attend site walks
• Assist with quoting new contracts
• Coordinate and oversee all service work, including scheduling, dispatching, and execution
• Monitor asset condition and performance using CAT and Milton CAT diagnostic tools
• Develop and implement action plans to prevent failures and optimize equipment life
• Conduct regular customer meetings (weekly calls, quarterly site visits) to review performance, service actions, and opportunities
• Collaborate with Caterpillar implementation teams to identify and deliver additional value
• Manage contract profitability and ensure gross margin targets are met
• Support and guide service technicians, technical communicators, and parts teams with technical inquiries and service coordination
• Schedule and manage services such as fuel polishing, switchgear replacement, load bank testing, transfer switch testing, and generator testing
• Maintain accurate documentation of service history, diagnostics, and customer communications
• Be available for emergency response coordination on a rotating basis
• Participate in trade events and maintain professional relationships with key stakeholders

Qualifications

• Bachelor’s degree in Business, Engineering, or related field preferred
• 3–5 years of experience in power systems, generator service, or asset management
• Strong mechanical and technical understanding of large rotating equipment
• Excellent customer service and relationship management skills
• Proven ability to manage complex service contracts and technical projects
• Strong analytical and problem-solving capabilities
• Proficient in Microsoft Office and CRM platforms
• Ability to communicate technical information clearly to non-technical stakeholders
• Highly organized, self-motivated, and capable of working independently
• Willingness to travel regularly within the territory and occasionally outside it
• Availability for emergency response coordination as needed

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.