Strategic Account Manager - Surgical Procedure Trays (SPT)

Medline; Cleveland (OH); On-site; USD 101,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP in Cleveland seeks an Account Manager to support sales across major accounts, align strategies with corporate goals, and grow revenue. You will manage a book of business, deliver presentations, and maintain key customer relationships.

Required are 4+ years in account management or sales, a Bachelor’s degree, CRM proficiency, and willingness to travel up to 60%. The role offers a comprehensive benefits package and bonus opportunities.

Qualifications

• Requires a Bachelor’s degree in business or clinical-related field.
• At least 4 years of account management or sales experience.
• Experience preparing business plans and delivering technical presentations.

Responsibilities

• Grow market share through sales plans and procedures aligned to corporate objectives.
• Provide exceptional customer support to retain business and drive profitability.
• Maintain contact with key customers and launch new accounts.
• Collaborate with Medline Field Sales to promote goals and initiatives.
• Track performance and build reports on contracts and programs.

Skills

CRM software

Microsoft Office Suite

Travel up to 60%

Education

Bachelor’s degree in business or clinical-related field

Job description

Job Summary

Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the ASC Division. Support sales strategies and help achieve new revenue targets and service goals for accounts. Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth.

Job Description

MAJOR RESPONSIBILITIES:

Account Management

Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.

• Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability,
• Resolve problems and ensure customers receive high-quality customer service
• Maintain personal contact with key customers in assigned accounts.
• Work directly with other key sales personnel to launch new accounts and on any "save" opportunities to accounts under threat or loss.
• Maintain existing sales programs.

Internal Partnership

• Work directly with the Medline Field Sales team to promote sales goals and initiatives.

Sales Administration

• Facilitate the formal and non-formal RFP process.
• Develop and implement sales tools and programs; educate and communicate activity and success
• Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales.
• Track customer sales performance against objectives and inform management of results.
• Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.

MINIMUM JOB REQUIREMENTS:

Education:

• Typically requires a Bachelor’s degree in a business or clinical-related field.

Work Experience:

• At least 4 years of account management or/and sales experience.
• Experience preparing business plans to align/support selling strategies.
• Experience developing and delivering technical presentations to various group sizes.

Knowledge / Skills / Abilities:

• Exposure to and use of Customer Relationship Management (CRM) software.
• Proficiency in CRM software and Microsoft Office Suite
• Position requires travel up to 60% of the time for business purposes (overnight, within state and out of state).
• Environment includes office setting and medical facilities.
• Position may require non-traditional work hours during in-services.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$101,000.00 - $152,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.