Strategic Account Manager, IgniteTech (Remote) - $100,000/year USD

Trilogy; Washington (District of Columbia); Remote; USD 100,000; Full time

Job summary

A leading company is seeking a Strategic Account Manager to drive customer success using AI insights. This remote role focuses on strategic discussions with C-suite stakeholders and requires 5 years of B2B software experience. The position offers a competitive salary of $100,000 annually, promoting a flexible work environment.

Qualifications

• At least 5 years of customer success experience in B2B software.
• Experience with generative AI tools (e.g., ChatGPT, Claude, Bard).

Responsibilities

• Leverage AI insights to develop customer success strategies.
• Lead discussions with C-suite stakeholders about AI solutions.
• Identify expansion opportunities based on AI data signals.

Skills

Customer success

B2B software experience

Generative AI tools

Job description

Strategic Account Manager, IgniteTech (Remote) - $100,000/year USD

Join to apply for the Strategic Account Manager, IgniteTech (Remote) - $100,000/year USD role at Trilogy

Base pay range

$50.00/hr - $50.00/hr

ELITE CUSTOMER STRATEGISTS WANTED: While others play defense with customers, you'll be orchestrating AI-powered offense. IgniteTech has engineered a strategic account model where AI handles routine tasks, allowing you to focus on executive-level conversations that drive revenue.

Our AI systems identify adoption gaps, early churn signals, forecast renewals, and uncover expansion opportunities, enabling proactive customer success strategies.

What You Will Be Doing

• Leverage AI insights to develop data-driven customer success strategies that improve retention and growth
• Lead strategic discussions with C-suite stakeholders, positioning IgniteTech's AI solutions as essential to their business
• Identify and pursue expansion opportunities based on AI data signals

What You Won’t Be Doing

• Chasing new logos or cold prospecting
• Handling technical support tickets or basic customer service
• Participating in product development cycles

Key Responsibilities

Drive business growth by transforming AI insights into strategic actions that enhance retention, adoption, and expansion.

Basic Requirements

• At least 5 years of customer success experience in B2B software with impact on retention
• Experience with generative AI tools (e.g., ChatGPT, Claude, Bard)

About IgniteTech

IgniteTech offers enterprise software solutions that boost business performance globally. We operate remotely, fostering a flexible and dynamic work environment. We value diversity and promote career growth. This role is a full-time, long-term position, with compensation at $50/hour, paid weekly.

Employment Details

This is an independent contractor role through Crossover, with an annual equivalent of $100,000 USD based on 40 hours/week.