Strategic Account Manager; Health Plans

Carda Health; Oregon; Hybride; USD 130 000 - 170 000; Plein temps

Résumé du poste

Carda health Inc. seeks a Strategic Account Manager to own and expand our most strategic Health Plan partnerships. You will lead executive conversations, turn data into clear value narratives, and coordinate across Clinical, Operations, Product, and Finance to demonstrate measurable impact.

Remote role with travel to client sites; you will drive renewals, expand contracts, and identify new opportunities to grow revenue while ensuring contract commitments and performance SLAs are met.

Qualifications

• 3+ years in customer success, account management, or client partnerships with enterprise experience.
• 2+ years managing enterprise accounts at scale.
• Direct experience managing a health plan relationship (Medicare Advantage).
• Comfort pulling and analyzing data and turning it into executive-ready narratives.
• Familiarity with data/reporting tools: Salesforce, Google Docs, Canva, Sage.
• Track record of owning renewals and driving expansion revenue.
• Ability to lead cross-functional initiatives with Sales and other teams.
• Executive presence: led QBRs with senior health executives.
• Knowledge of Star Ratings, HEDIS, total cost of care, and MA care management.
• Analytical mindset with proven opportunity identification.

Responsabilités

• Serve as Carda's day-to-day executive lead for National Health Plan Partners across clinical, network, care management, and Stars stakeholders.
• Run the operating rhythm: monthly performance reviews, quarterly business reviews, and an annual value summary.
• Track referral and enrollment metrics against contract expectations; identify and fix gaps.
• Identify and build cases for expansion: new markets, member populations, and product lines.
• Expand Carda's offering within Health Plan clients through regional expansion and upsell of product lines.
• Turn client relationships into opportunities to support goals like cost reduction and care quality improvement.

Connaissances

Executive relationships

Data storytelling

Sales analytics

Renewals management

Revenue growth

Cross-functional collaboration

Enterprise sales

Star ratings knowledge

Medicare Advantage

Executive presence

Data-driven insights

Outils

Salesforce

Google Docs

Canva

Sage

Description du poste

The Strategic Account Manager owns Carda's most important client relationships after the contract is signed. You will be the executive-facing lead for a portfolio of Health Plans and will be responsible for proving Carda's value, delivering against contract expectations, and growing each relationship. You will turn Carda's data into a clear value story: running analysis on internal databases, sharing aggregate outcomes with client executives, and working across Clinical, Operations, Product, and Finance to make sure every partner sees measurable impact. You will partner with senior leadership to launch new initiatives, expand existing contracts, and maximize revenue across your book. Reports to: Head of Enterprise Sales Portfolio: Health Plans Location: Remote, with travel to client sites.

What you'll do

• Serve as Carda's day-to-day executive lead for National Health Plan Partners across clinical, network, care management, and Stars stakeholders
• Run the operating rhythm: monthly performance reviews, quarterly business reviews, and an annual value summary
• Track referral and enrollment volume, conversion, engagement, and completion against contract expectations; flag and fix gaps before Humana does
• Identify and build the case for expansion: new markets, new member populations and new product lines
• Expand Carda's offering within Health Plan clients through various ways including: Regional expansion, upsell of additional product lines (ICR) and more.
• Use existing relationships with Health Plans to identify new opportunities for Carda to support the client's primary goals (e.g. cost reduction, care quality improvement, engagement, STARS measures impact)

Lead executive relationships across the book

• Build multi-threaded relationships with executive sponsors (CMO, VP Population Health, Network, P&L Owner, etc)
• Serve as the Primary point of contact for Health Plans across the company and communicate strategy and execution ideas back to Sr Leadership
• Leverage client feedback to spearhead internal initiatives, stack rank priorities and be the voice of the Payer Vertical within Carda
• Lead QBRs and executive check-ins that center on performance
• Act as the single point of accountability for partner escalations, coordinating resolution across teams

Turn data into a value story

• Query internal databases and reporting tools to pull aggregate outcomes (enrollment, completion, functional capacity, readmissions, patient experience)
• Build ROI and impact narratives tailored to each partner type: total cost of care and Star Ratings for plans; capacity, access, and readmissions for health systems
• Partner with Clinical and Analytics to produce publishable case studies and reference stories

Grow revenue

• Drive expansion revenue across the book: new sites, service lines, populations, and initiatives
• Work with the Head of Enterprise Sales and Enterprise team on handoff, account planning, and joint expansion pursuits
• Lead renewal strategy and pricing conversations with Finance

Coordinate cross-functionally

• Bring the voice of the partner to Clinical, Operations, Product, and Finance; translate partner needs into prioritized requests
• Coordinate implementation of new initiatives (data feeds, SFTP/referral workflows, reporting changes) with Product and Ops

Manage contracts and performance

• Maintain a performance scorecard for every partner against contracted terms and SLAs
• Prepare renewals 6-9 months ahead with a documented value summary
• Keep Salesforce account records, health scores, and renewal dates current

What you bring

Required

• 3+ years in customer success, account management, or client partnerships, with 2+ years managing enterprise level accounts
• Ability to plan, deliver and report back to Sr. Leadership with very little to no assistance
• Direct experience managing a health plan relationship (Medicare Advantage)
• Comfort pulling and analyzing data yourself and turning it into executive-ready narratives
• Familiarity with reporting tech stack (Salesforce, Google Docs, Canva, Sage)
• Track record of owning renewals and driving measurable expansion revenue
• Ability to move quickly and demonstrated experience of completing projects must faster than peers while ensuring quality of work remains best in class
• Cross functional collaboration with Sales on identifying opportunities and creating expansion plans within each client
• Executive presence: you have led a QBR with a plan CMO or health system CFO and hold the room with other executives
• Working knowledge of Star Ratings, HEDIS, total cost of care, and MA care management
• Analytical with a proven track record of obtaining information, diagnosing and identifying business opportunities in a quick and efficient manner

Preferred

• Experience in digital health, value-based care, or a cardiology/chronic condition program
• Experience working with Major National Health Plans