Strategic Account Manager for Security Staffing

Weiser Security Services, Inc.; Tampa (FL); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Weiser Security Services, Inc. is seeking a dedicated supervisor to oversee client accounts, maintain master schedules, and ensure staffing at assigned sites.

You will meet clients monthly, coordinate training, and support on-call responses to incidents. This role requires coordinating with Branch and Operations Managers on hiring, performance coaching, rate discussions with clients, and upholding company policies.

Mansioni

• 1. Follow all Weiser policies and procedures.
• 2. Conduct yourself in a professional manner at all times
• 3. Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).
• 4. Develop and maintain open communication with clients and employees.
• 5. Review, update, and maintain a master schedule for each assigned account. Review Overtime reports with Branch Manager on a weekly basis.
• 6. Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.
• 7. Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.
• 8. Ensure staffing at assigned accounts is adequate at 32 hpw.
• 9. Responding on an on-call basis to emergencies and incidents at all hours.
• 10. Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.
• 11. Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.
• 12. Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
• 13. Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.
• 15. Assist in the development of Post Orders as needed and review with client and Branch Manager.
• 16. Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.
• 17. Assist Branch Manager and Operations Manager in obtaining rate increases from clients.
• 18. Meet all contractual scheduled hours with a minimum of unbilled overtime.
• 19. Build, improve and maintain effective relationships with both clients and employees.
• 20. Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies

Descrizione del lavoro

Weiser Security Services, Inc. is seeking a dedicated supervisor to oversee client accounts, maintain master schedules, and ensure staffing at assigned sites.

You will meet clients monthly, coordinate training, and support on-call responses to incidents. This role requires coordinating with Branch and Operations Managers on hiring, performance coaching, rate discussions with clients, and upholding company policies.