Strategic Account Manager – Client Success & Growth

COOPERATIVE SYSTEMS LLC; Windsor (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Cooperative Systems LLC is seeking an account manager to maintain client accounts and serve as the primary contact. The role emphasizes relationship-building, problem resolution, and proactive service delivery.

You will generate solutions, present proposals, and participate in quarterly strategic reviews to ensure customer satisfaction and alignment with IT standards.

Qualifications

• Pleasant and outgoing personality.
• Professional demeanor.
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.

Responsibilities

• Develop and maintain existing client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions and services within Cooperative Systems’ approved technology standards. Follow up as appropriate.
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents.
• Performs customer analysis to identify products or solutions to benefit the customer’s business, as well as ensure target gross margins are being delivered.
• Triaging of emergency/escalated customer inquiries when necessary.
• Work with Customer Service Coordinator & Service Delivery Teams to coordinate and communicate between Client and Cooperative Systems
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer.
• Exhibit personal qualities of Cooperative Systems’ core values (Personable, accountable, adaptable, dedicated to success)
• Meet (at a minimum) company Service Level Agreements.

Skills

Pleasant and outgoing personality

Professional demeanor

Analytical problem-solving

Time management & multitasking

Education

Bachelor's Degree Preferred in IT-related field

1-3 years in Customer Service or related field

Job description

Description

At Cooperative Systems, client relationships are our top priority. We are looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing excellent customer service.

• Develop and maintain existing client account relationships and overall customer satisfaction.
• Generate proposals and quotations for solutions and services within Cooperative Systems’ approved technology standards. Follow up as appropriate.
• Prepare for & carry out Strategic Business Review meetings with existing clients on a quarterly basis.
• Ensure effective and speedy resolution of support incidents.
• Performs customer analysis to identify products or solutions to benefit the customer’s business, as well as ensure target gross margins are being delivered.
• Triage of emergency/escalated customer inquiries when necessary.
• Work with Customer Service Coordinator & Service Delivery Teams as necessary to provide coordination and communication between Client and Cooperative Systems
• Provide ideas/insights as to new processes & procedures that could benefit the company or customer.
• Exhibit personal qualities of Cooperative Systems’ core values (Personable, accountable, adaptable, dedicated to success)
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned

Requirements

Skills & Qualifications:

• Pleasant and outgoing personality
• Professional demeanor
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.

Education & Experience:

• 1-3 years in Customer Service, Business Development, or other relevant or related field preferably within the IT Industry
• Proven track record of meeting or exceeding quotas and receiving positive customer service feedback.
• Excellent computer skills that include a working knowledge of relevant Microsoft products.
• Bachelor's Degree Preferred in appropriate field of study or equivalent work experience