Strategic Account Manager - Broadband

WESCO; Detroit (MI); Remote; USD 90,000 - 130,000; Full time

Job summary

Wesco is seeking a Strategic Account Manager to support our Broadband business in the Great Lakes Region. The role maintains relationships with key accounts, identifies cross-sell opportunities, and drives customer satisfaction across assigned territory.

You will work with sales to execute account plans, develop opportunities, and coordinate with Global Accounts to secure renewals and total cost of ownership commitments. The position requires travel and collaboration across teams.

Qualifications

• 5+ years proven outside sales experience or 3+ years strategic account management.
• History of success maintaining and developing key relationships.
• Knowledge of business and management principles for strategic planning and resource coordination.
• Ability to travel 25%-50%.

Responsibilities

• Works with Sales to create and support strategic account plans at named accounts.
• Drives new business development by researching, qualifying, contacting, presenting, and closing new clients in assigned territory.
• Develops relationships with priority stakeholders and recommends value-driven solutions.
• Acts as liaison between field and Global Accounts teams for new agreements and value commitments.
• Maintains and manages a pipeline of opportunities at named accounts including renewals and projects.
• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Participates in solution development to address customer needs.
• Engages supplier sales resources to support solutions.

Skills

Sales experience

Strategic account management

Negotiation

Communication

Problem-solving

Travel readiness

Matrix organization experience

CRM proficiency

Leadership

Education

High School or equivalent; Bachelor’s preferred

Tools

CRM software

Microsoft Office

Job description

Wesco is seeking a Strategic Account Manager to support our Broadband business in the Great Lakes Region! As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

• Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.
• Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.
• Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
• Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Participates in solution development efforts that best address customer needs.
• Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management
• History of success maintaining and developing key relationships
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation and problem-solving skills
• Proficiency with CRM software and Microsoft Office
• Self-starter and able to work efficiently under pressure
• Experience in executing in a matrix organization managing multiple stakeholders and projects
• Ability to travel 25%-50%

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At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.