Strategic Account Manager - AV/VC/UC/Digital Workplace

Kinly; California (MO); On-site; USD 115,000 - 135,000; Full time

Job summary

Kinly is seeking an experienced Strategic Account Manager to drive expansion within enterprise accounts across the Bay Area. You will build long-term relationships with C-level stakeholders and collaborate with solution architects to expand Kinly's portfolio.

The role focuses on growing revenue through managed services, UC, voice and collaboration solutions, with a strong emphasis on cross-sell, upsell and customer retention.

Qualifications

• Proven growth within strategic accounts.
• Experience with managed services and recurring revenue models.
• Experience engaging executive and C-suite stakeholders.

Responsibilities

• Develop and execute strategic account growth plans for assigned enterprise customers.
• Drive revenue growth through cross-selling and upselling Kinly's portfolio.
• Identify, qualify and close new business opportunities within existing customer environments.
• Build strong relationships with C-level, executive and senior decision-makers.
• Lead business reviews and strategic planning sessions with clients.
• Collaborate with technical, engineering and managed services teams to develop customer solutions.
• Manage contract renewals and expansion opportunities.
• Generate and maintain an accurate sales pipeline and forecast.
• Prepare and deliver compelling proposals, presentations and executive-level business cases.
• Work closely with vendor partners including Microsoft, Cisco and other strategic technology providers.

Skills

Strategic account management

UC & Collaboration

Executive engagement

Forecasting & CRM

Tools

Salesforce

Job description

Location: San Jose, San Francisco or Oakland, California regions

Salary: $115,000 - $135,000 Base Salary + Commission + Benefits Package including 401k and Flex 125 plans

Industry Experience Required: AV, Unified Communications, Voice, Managed Services & Workplace Technology

Kinly is a global leader in workplace technology, audio visual solutions, unified communications, collaboration platforms, and managed services. We help some of the world's leading organisations transform how people connect, communicate and collaborate across physical and digital workplaces.

With operations across America, Europe and Asia-Pacific, Kinly delivers enterprise-scale managed services, AV integration, Microsoft Teams, Cisco Collaboration, Voice, UC and workplace technology solutions for major global clients.

Due to continued growth across North America, we are seeking an experienced Strategic Account Manager to drive expansion within key enterprise accounts throughout the Bay Area region.

The Opportunity

We are looking for a proven consultative sales professional with a strong background in one or more of the following sectors:

• Unified Communications (UC)
• Microsoft Teams
• Workplace Technology
• Managed Services
• IT Infrastructure Services
• Digital Workplace Solutions

This is a strategic enterprise sales role focused on growing existing client relationships, identifying new opportunities, driving managed services adoption, and helping customers maximise the value of their collaboration technology investments.

You will work closely with executive stakeholders, technical teams, solution architects and service delivery teams to expand Kinly's footprint across assigned accounts.

Reporting directly to the VP of Enterprise Sales, North America, you will play a key role in driving revenue growth, customer retention and long-term account development.

Key Responsibilities

• Develop and execute strategic account growth plans for assigned enterprise customers
• Drive revenue growth through cross-selling and upselling Kinly's technology, AV, UC, voice and managed services portfolio
• Identify, qualify and close new business opportunities within existing customer environmentsBuild strong relationships with C-level, executive and senior decision-makers
• Lead business reviews and strategic planning sessions with clients
• Develop stakeholder maps and account penetration strategies
• Collaborate with technical, engineering and managed services teams to develop customer solutions
• Manage contract renewals and expansion opportunities
• Generate and maintain an accurate sales pipeline and forecast
• Prepare and deliver compelling proposals, presentations and executive-level business cases
• Work closely with vendor partners including Microsoft, Cisco and other strategic technology providers
• Achieve and exceed annual revenue and profitability targets
• Maintain customer activity, opportunities and forecasting within CRM systems

Applicants must have proven sales experience in at least one of the following sectors:

Unified Communications (UC)

Enterprise Voice Solutions

Technology Managed Services

Workplace Technology & Collaboration Solutions

What We're Looking For

• Proven record of delivering growth within strategic accounts
• Strong understanding of managed services and recurring revenue models
• Experience engaging executive and C-suite stakeholders
• Demonstrated success winning business in highly competitive markets
• Excellent presentation, proposal and commercial negotiation skills
• Ability to develop long-term client relationships and trusted advisor status
• Strong business acumen and strategic thinking capability
• Willingness to travel throughout the Bay Area and wider territory as required

Why Join Kinly?

• Market-leading global technology organisation
• Industry-leading AV, UC and Managed Services portfolio
• Established enterprise customer base
• Strong commission and earning potential
• Career progression opportunities across North America and globally
• Collaborative, innovative and high-performance culture

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.