Strategic Account Manager

TOPPAN Packaging Americas; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Wellbeing programs

Tuition reimbursement

Job summary

TOPPAN Packaging Americas is seeking a Strategic Account Manager to build and sustain relationships with key clients, understand goals, and craft strategic plans for delivering high-value packaging solutions.

You will coordinate with sales, marketing, and product teams to ensure on-time, on-budget delivery, track performance, and drive account growth while maintaining exceptional client satisfaction. This is a remote position aligned with EST/CST time zones.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years in account management, sales, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency with CRM software and Microsoft Office Suite.

Responsibilities

• Develop and maintain long-term relationships with key clients, acting as main point of contact.
• Understand client goals and develop strategic plans to support them.
• Identify opportunities for account growth with internal teams.
• Oversee service delivery to meet client expectations, on time and within budget.
• Track and report account performance to clients and internal stakeholders.
• Address issues promptly to ensure client satisfaction.
• Collaborate with sales, marketing, and product teams to align efforts.

Skills

Account management

Sales

Communication

Analytical thinking

Problem solving

Team player

Adaptability

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description:

The Strategic Account Manager is responsible for building and maintaining strong relationships with key clients. This role involves understanding client needs, developing strategic plans to meet those needs, and ensuring the delivery of high-quality services. The Strategic Account Manager will work closely with internal teams to drive client satisfaction and achieve business objectives.

What you’ll be doing:

• Develop and maintain long‑term relationships with key clients, acting as the main point of contact.
• Understand client business goals and develop strategic plans to support those goals.
• Identify opportunities for account growth and work with internal teams to develop and implement strategies.
• Oversee the delivery of services to ensure they meet client expectations and are delivered on time and within budget.
• Track and report on account performance, providing regular updates to clients and internal stakeholders.
• Address and resolve any issues or concerns that arise, ensuring client satisfaction.
• Work closely with sales, marketing, and product teams to align efforts and achieve business objectives.

This is a REMOTE position located out of the EST or CST time zones

We’d love to hear from you if

• Prefer Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, sales, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving abilities.
• Proven experience in managing projects and delivering results.
• Strong customer service orientation with a focus on client satisfaction.
• Ability to work effectively in a team environment.
• Ability to adapt to changing client needs and business environments.
• Proficiency in CRM software and Microsoft Office Suite.

At TOPPAN Packaging Americas,

We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.