Strategic Account Manager

Körber Pharma Packaging AG; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology group in pharmaceutical solutions is seeking an experienced Account Manager to drive strategic account strategies and manage customer relationships. The ideal candidate will have 5-10 years of sales experience, preferably in the MES space, and a proven track record in selling MES solutions. This role requires excellent communication and negotiation skills, as well as the ability to thrive in a fast-paced environment.

Benefits

Attractive compensation package including health, dental, and vision insurance

Retirement plan

Qualifications

• 5–10 years of sales experience, preferably in the MES space.
• Proven track record of success in selling MES solutions.
• Strong influencing and negotiation skills.

Responsibilities

• Drive strategic account strategies and act as primary contact for customers.
• Develop and implement global account strategies.
• Manage customer satisfaction and oversee escalations.

Skills

Sales experience

Communication skills

Negotiation skills

CRM software proficiency

Ability to work under pressure

Education

Degree in relevant field

Tools

Microsoft Office Suite

Job description

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Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Your role in our team

• You will drive strategic account strategies and act as the primary point of contact for all customer account management matters
• Develop and implement global account strategies for key strategic accounts within the Pharma-Biotech and Cell & Gene industries
• You will serve as the primary point of contact for the customer, centrally managing the relationship and interface. This includes overseeing customer satisfaction, handling strategic and global matters such as steering, escalations, and contract management
• Develop value-driven solutions and quantify their impact for key customers. In this context, collaborate closely with Product Management to further enhance and evolve our product portfolio
• Provide management support and consulting services to customers for global MES (Manufacturing Execution System) programs
• You will report to executive management on corporate and business objectives related to assigned key accounts
• Drive the advancement and continuous improvement of our Strategic Account Management methodology
• Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders
• You will forecast and monitor key account metrics to ensure alignment with business goals
• Collaborate effectively with internal teams and external partners to deliver customer value and achieve strategic objectives

Your profile

• You have 5–10 years of sales experience, preferably in the MES space
• Proven track record of success in selling MES solutions
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels, from departmental staff to C-level executives
• Strong influencing and negotiation skills, with the ability to drive decisions and close deals
• You have demonstrated ability to collaborate in a team environment and deliver results within a matrix organization; experience working in global teams is a plus
• Skilled at aligning short-term actions with long-term strategic objectives
• Highly organized and composed under pressure, able to thrive in a fast-paced environment
• You are self-motivated, energetic, and enthusiastic with a proactive mindset
• Experienced in defining and delivering IT projects within regulated industries (e.g., Pharma, Biotech)
• You are willing to travel to customer sites and corporate office locations as needed
• Proficient with CRM software and Microsoft Office Suite
• Your IPMA or PMP certification is a plus
• You will work in a modern work environment with open culture towards improvements and new ideas
• You are part of a global operating company with a wide customer basis and a growing business
• You profit from international cooperation within group-expert network to implement corporate wide concepts
• You will work in a team who is focusing on customer requirements
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation."

Equal employer opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail] . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job advertisement does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

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We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [e-mail] . Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: we turn entrepreneurial thinking into customer success and shape technological change. In our Business Areas Pharma, Supply Chain, and Technologies, we deliver products, solutions and services that inspire and create added value for customers. We build ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.