Strategic Account Manager

Faros AI, Inc.

San Mateo (CA)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation + equity

Opportunity to shape software delivery

Job summary

Faros AI, Inc. is seeking a Strategic Account Manager to build relationships with our most important enterprise customers. This role focuses on ensuring customer success and driving expansion opportunities while building long-term strategic partnerships with engineering leaders.

The ideal candidate will have over 5 years of experience in enterprise account management and a proven track record of managing large enterprise accounts.

Qualifications

5+ years in enterprise account management, customer success, or enterprise sales.
Experience managing large enterprise accounts.
Proven ability to drive account growth and expansion.

Responsibilities

Manage and grow relationships with Faros’ top enterprise customers.
Act as the primary point of contact for strategic accounts.
Drive customer adoption and ensure measurable value.

Skills

Enterprise account management

Customer success

Relationship building

Strategic thinking

Job description

About Faros

At Faros, we are building the engineering intelligence platform for the AI era. We help engineering organizations understand the impact of AI on software delivery while providing the operational context that enables AI agents to operate with greater accuracy, relevance, and trust in complex enterprise environments. Our platform is used by some of the most sophisticated engineering teams in the world, ranging from fast-growing technology companies to F500 enterprises. We believe the future of software development will be built by humans and AI working together, and we're building the foundation that makes that possible.

The Role

Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams.

You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units.

This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership.

What You’ll Do

Manage and grow relationships with Faros’ top enterprise customers
Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
Drive customer adoption and ensure customers realize measurable value from the Faros platform
Identify and close expansion opportunities within existing accounts
Develop account plans to expand Faros usage across teams, departments, and business units
Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
Run executive business reviews and strategic planning sessions with customers
Track account health, renewal timelines, and growth opportunities

What We’re Looking For

5+ years in enterprise account management, customer success, or enterprise sales
Experience managing large enterprise accounts
Proven ability to drive account growth and expansion
Strong executive-level communication and relationship-building skills
Experience working with technical stakeholders such as engineering leaders or platform teams
Ability to navigate complex organizations and multiple stakeholders
Comfortable operating in a fast-moving startup environment

Bonus Points

Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms
Experience with usage-based or platform products
Background working with engineering or technical buyers

Why Join Faros