Strategic Account Manager

Jobtailor; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Job summary

CCR is seeking a seasoned strategic account leader in Charlotte, NC to develop and execute multi-year plans aligned with customer goals and CCR’s growth objectives. You will expand CCR’s footprint across major retailers and shape pilots into national standards.

You will identify upsell opportunities within the refrigeration portfolio and build executive-level relationships with sustainability, operations, and engineering stakeholders to drive long-term growth and compliance with ESG drivers.

Qualifications

• 8–12+ years in strategic account management or enterprise sales within HVAC or refrigeration.
• Proven track record of managing and growing multi-million-dollar accounts.
• Experience selling complex technical solutions to large retail or food service organizations.
• Strong understanding of sustainability, ESG, and regulatory drivers affecting refrigeration.
• Bachelor’s degree in Business, Engineering, or related field; MBA preferred.
• Willingness to travel domestically ~30–40%.

Responsibilities

• Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives.
• Expand CCR’s footprint within major retailers across business units, store formats, and regions.
• Shape customer vision from pilot projects into enterprise-wide rollouts and national standards.
• Identify upsell and cross-sell opportunities across CCR’s refrigeration portfolio.
• Build executive-level relationships with C-suite, sustainability, operations, and engineering stakeholders.
• Position CCR as the thought leader in CO₂ refrigeration and sustainability transformation.
• Facilitate joint planning sessions, QBRs, and steering committees with strategic customers.
• Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures.
• Partner with Business Development Managers to transition accounts from pilot stage to long-term growth.
• Work cross-functionally with technical, service, and product teams to deliver tailored solutions.
• Provide market insights to leadership and product development to shape CCR’s innovation pipeline.
• Drive revenue growth, share of wallet, solution adoption, customer retention, and repeat business within strategic accounts.

Skills

Strategic Account Management

Enterprise Sales

Sustainability Expertise

Cross-Functional Collaboration

Executive Presence

Education

Bachelor's Degree

MBA Preferred

Job description

• Develop and execute multi-year strategic account plans aligned with customer goals and CCR’s growth objectives
• Expand CCR’s footprint within major retailers across business units, store formats, and regions
• Shape customer vision from pilot projects into enterprise-wide rollouts and national standards
• Identify upsell and cross-sell opportunities across CCR’s refrigeration portfolio
• Build executive-level relationships with C-suite, sustainability, operations, and engineering stakeholders
• Position CCR as a thought leader in CO₂ refrigeration and sustainability transformation
• Facilitate joint planning sessions, QBRs, and steering committees with strategic customers
• Act as the customer’s trusted advisor, anticipating future needs and regulatory pressures
• Partner with Business Development Managers to transition accounts from initial pilot stage to long-term growth
• Work cross-functionally with technical, service, and product teams to deliver tailored solutions
• Provide market insights to leadership and product development to shape CCR’s innovation pipeline
• Drive revenue growth, share of wallet, solution adoption, customer retention, and repeat business within strategic accounts

Requirements

• 8–12+ years in strategic account management or enterprise sales, preferably within HVAC, refrigeration, or related industrial sectors
• Proven track record of managing and growing multi-million-dollar accounts
• Experience selling complex technical solutions into large retail or food service organizations
• Strong understanding of sustainability, ESG, and regulatory drivers affecting refrigeration
• Bachelor’s degree in Business, Engineering, or related field
• MBA preferred
• Ability to travel domestically approximately 30–40%
• Ability to influence and shape long-term customer strategies
• Strong executive presence and ability to engage senior stakeholders
• Ability to tailor messages across organizational levels
• Ability to anticipate obstacles and position CCR as the solution partner
• Focus on nurturing and expanding accounts over 5–10 years
• Ability to thrive in a cross-functional, team-oriented environment

Core Competencies

Demonstrates expertise in strategic account management and enterprise sales, with a strong focus on sustainability and regulatory compliance in the refrigeration sector. Proven ability to build executive relationships and drive long-term growth through tailored solutions and market insights.

Highest-signal resume keywords

• Strategic Account Management
• Enterprise Sales
• Sustainability Expertise
• Cross-Functional Collaboration
• Executive Presence

Hard Skills

• Account Growth
• Complex Technical Solutions
• Market Insights
• Revenue Growth
• Customer Retention

Soft Skills

• Influencing Skills
• Tailored Communication
• Problem Anticipation
• Relationship Building
• Team Orientation

Certifications & Qualifications

• Bachelor's Degree
• MBA Preferred

Industry Keywords

• HVAC
• Refrigeration
• ESG
• Regulatory Drivers
• Retail Sector