Strategic Account Manager

Blink; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Leave + holidays

401(k)

Health insurance

Parental leave

Social events

Job summary

Blink is seeking a Strategic Account Manager to serve as the primary contact for our top enterprise clients. You will build trusted relationships, drive product adoption, and uncover growth opportunities by aligning Blink’s HR tech with client strategies.

In this role you’ll map executives, craft growth plans, and collaborate with partners like Workday and ServiceNow to deliver tailored solutions across Sales, Product, and Customer Success.

Qualifications

• 8+ years in account management, customer success, or strategic consulting in a B2B SaaS environment.
• Proven track record of managing enterprise clients and growing account revenue.
• Familiarity with HR Tech is strongly preferred.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Build and maintain executive relationships with key stakeholders across client organizations.
• Create and execute account plans that drive adoption, retention, and expansion.
• Collaborate with Workday, ServiceNow, and other partners to uncover integration opportunities.
• Partner with Sales, Product, and Customer Success to deliver tailored solutions.
• Monitor client health and usage data to identify risks and opportunities.
• Deliver regular business reviews and strategic insights to client leadership.

Skills

Account management

Strategic planning

Relationship building

Data analysis

HR Tech familiarity

Tools

Workday

ServiceNow

Job description

Location: Preferred either Boston (in office, 3 days/ week) or Chicago (remote)

Join a high-growth, mission-driven tech company that’s transforming the future of work

Reports to: VP of Sales and Solutions Consulting

About Blink

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s.

As we scale, we’re looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions.

The Role

As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes.

What You’ll Be Doing

• Executive Mapping: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations.
• Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion.
• External Partner Collaboration: Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases.
• Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
• Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas.
• Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams.

About You

• 8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment.
• Proven track record of managing enterprise clients and growing account revenue.
• Familiarity with HR Tech is strongly preferred.
• Strong technical acumen with the ability to connect and engage with IT Leaders
• Exceptional communication, presentation, and relationship-building skills.
• Strategic mindset with the ability to analyze data and translate insights into actionable recommendations.
• Comfortable navigating complex organizations and managing multiple stakeholders.

Why Blink?

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

Benefits include:

• Generous equity allocations with significant upside potential.
• 20 day's leave + public holidays.
• 401(k) A generous plan to help you save for a bright future.
• Private health insurance- we'll pay for your medical, dental, and vision coverage.
• Enhanced parental leave.
• Additional time off between Christmas and New Year.
• The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
• Social events (lunches, breakfasts, nights out).