Strategic Account Manager

Jobtailor; Boise (ID); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Boise, Idaho seeks an experienced Customer Success/Account Manager to build executive relationships and drive strategic account plans. You will collaborate with CSMs, manage escalations, and guide professional development for a small team.

The role requires a proven track record in retention, strong communication with C-suite stakeholders, and proficiency with Salesforce, Gsuite, Slack, GA4, and PMAX. Travel up to 25% is expected.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry.
• Must hold current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Proven track record in customer retention, relationship building, and strategic planning.
• Strong leadership skills with experience mentoring teams and supporting professional growth.
• Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders.
• Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools.
• Ability to travel up to 25% of the time in the U.S.
• Valid driver’s license; ability to travel domestically by plane
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Responsibilities

• Build and maintain executive-level relationships with key stakeholders
• Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs)
• Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction
• May manage a small group of CSMs, providing training, resources, and support for professional development
• Coordinate and oversee professional services projects, aligning with strategic account goals
• Represent the CSM team in internal and client-facing meetings
• Leverage market insights to inform product development and identify growth opportunities
• Monitor and analyze account performance metrics

Skills

Customer Success

Account Management

Sales

Leadership

Communication

Data-driven decisions

Travel up to 25%

SaaS experience

Tools

Salesforce

Gsuite

Slack

GA4

PMAX

Job description

Responsibilities

• Build and maintain executive-level relationships with key stakeholders
• Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs)
• Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction
• May manage a small group of CSMs, providing training, resources, and support for professional development
• Coordinate and oversee professional services projects, aligning with strategic account goals
• Represent the CSM team in internal and client-facing meetings
• Leverage market insights to inform product development and identify growth opportunities
• Monitor and analyze account performance metrics

Requirements

• 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry
• Must hold current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Proven track record in customer retention, relationship building, and strategic planning
• Strong leadership skills with experience mentoring teams and supporting professional growth
• Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders
• Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools
• Ability to manage multiple priorities in a fast-paced environment
• Ability to travel up to 25% of the time in the U.S.
• Valid driver’s license; ability to travel domestically by plane
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Core Competencies

Demonstrates expertise in Customer Success and Account Management within the B2B SaaS or automotive tech industry, with a strong focus on relationship building, strategic planning, and team leadership. Proficient in leveraging data-driven insights to enhance client retention and satisfaction while managing multiple priorities effectively.

Tools & Technologies

• Salesforce
• Gsuite
• Slack
• Google Analytics (GA4)
• PMAX