Strategic Account Director - Pharma & Healthcare

Enero; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Orchard is seeking an Account Director to lead US client partnerships and cross-capability delivery for complex, multi-brand programs. This ecosystem-level role coordinates strategy, scoping, governance and commercial stewardship across brand, CRM, web, content, analytics and regulatory workstreams.

You will align Orchard Strategy, Experience, Data, Tech and Delivery teams with client leadership to drive growth while managing SOWs and forecasts.

Qualifications

• 6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios.
• Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred
• Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planningnot just relationship management
• Track record of driving cross-functional teams (strategy,data, tech, creative) toward shared deliverables without direct authority over them
• Confident operating at senior client level within complex,matrixed organisations
• Must be present in the client officeweekly/fortnightly

Responsibilities

• Owns account leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status
• Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance
• Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward
• Owns portfolio financial health including forecasting, margin awareness, and delivery against plan
• Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief
• Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client
• Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum
• Partnersdaily across Strategy, Experience,Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned
• Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities

Skills

Account leadership

Cross-functional leadership

Regulatory familiarity

Commercial negotiation

Job description

Orchard is seeking an Account Director to lead US client partnerships and cross-capability delivery for complex, multi-brand programs. This ecosystem-level role coordinates strategy, scoping, governance and commercial stewardship across brand, CRM, web, content, analytics and regulatory workstreams.

You will align Orchard Strategy, Experience, Data, Tech and Delivery teams with client leadership to drive growth while managing SOWs and forecasts.