Strategic Account Director – Channel Partner

DMD Systems Recovery LLC; Chicago (IL); Hybrid; USD 125,000 - 140,000; Full time

Job summary

DMD Systems Recovery LLC is seeking a Strategic Account Director – Channel Partner to lead at the intersection of customer success, governance, and commercial management in a hybrid Chicago-based role.

You will coordinate between Channel Partner, DMD Service Delivery, DMD Sales, and project teams to ensure outcomes, growth, and profitability across a growing enterprise client base.

Qualifications

• 7+ years of experience in strategic account management, customer success, channel management, managed services, or enterprise services.
• Channel Partner experience strongly preferred.
• Experience managing large enterprise relationships and complex service engagements.
• Proven track record of growing existing customer accounts.
• Experience working alongside project management and delivery teams.
• Excellent communication and presentation skills with a focus on customer service and problem-solving.
• Independence and prioritization: ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment.
• Proficiency with CRM software and MS Office (MS Excel in particular).

Responsibilities

• Build and maintain strategic Channel Partner stakeholders and enterprise customer relationships.
• Ensure customers achieve their intended outcomes from DMD's services.
• Serve as the executive escalation point for customer concerns.
• Ensure customers receive a consistent, high-quality experience throughout their lifecycle.
• Conduct regular account health reviews and executive business reviews.
• Identify risks early and drive corrective action before they impact customer satisfaction.
• Create referenceable customers and long-term advocates for DMD.
• Partner closely with Channel Partner and DMD service delivery teams to align projects with expectations and timelines.
• Hold internal and external stakeholders accountable for commitments and deliverables.

Skills

Communication skills

Presentation skills

Independence

Time management

Problem solving

Education

No formal degree required

Tools

CRM software

MS Office

MS Excel

Job description

Strategic Account Director –Channel Partner

Department: Sales
Full-time
Hybrid (Chicago, IL)
On-Target Earnings: $180,000–$210,000, dependent on experience, ($125,000 - $140,000 base + variable)

Company Description:

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.
Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

Job Summary

This is not a traditional Account Manager or Customer Success role.

We areseekinga highly visible leader who can successfullyoperateat the intersection of customer success, project governance, commercial management, and account growth.

The Strategic Account Director will serve as the quarterback between the Channel Partner, DMD Service Delivery, DMD Sales, Project Management, and our shared customers. They willbe responsible forensuring that customers achieve their desired outcomes, projects are delivered successfully, revenue opportunities are fully captured, account profitability ismaintained, and theChannel Partneraccount base continues to grow.

The successful candidate will become the trusted advisor for bothChannel Partnerand our customers while driving a proactive growth strategy across existing accounts.

Key Responsibilities:

Customer Success & Executive Relationship Management:

• Build andmaintainstrategic relationships withChannel Partnerstakeholders and enterprise customers.
• Ensure customers achieve their intended outcomes from DMD's services.
• Serve as the executive escalation point for customer concerns.
• Ensure customers receivea consistent, high-quality experience throughout their lifecycle.
• Conduct regular account health reviews and executive business reviews.
• Identifyrisks early and drive corrective action before theyimpactcustomer satisfaction.
• Create referenceable customers and long-term advocates for DMD.

Project Governance & Delivery Oversight:

• Partner closely withChannel Partnerand DMD service delivery teams.
• Ensure projectsremainaligned to agreed customer expectations, timelines, and scope.
• Hold both internal and external stakeholders accountable for commitments and deliverables.
• Ensure smooth transitions from onboarding through ongoing operational delivery.

Commercial Ownership & Profitability:

• Own the commercial health of assigned accounts.
• Monitor account profitability and gross margin performance.
• Ensure all services, work orders, projects, and change requests areidentified, documented, and billed appropriately.
• Eliminaterevenue leakage and improve commercial discipline.
• Identifyopportunities to increase service adoption and wallet share.
• Maintain visibility into account performance, growth trends, and financial results.

Account Growth & Expansion:

• Develop and execute account growth plans acrossChannel Partner-managed customers.
• Expand customer adoption of:
  • ITAD Services
  • Redeployment Solutions
  • Depot Services
  • Imaging & Configuration Services
  • Lifecycle Management
  • Data Centre Decommissioning Services
• Lead Quarterly Business Reviews (QBRs) and expand wallet share across theChannel Partnercustomer base.
• Identifyexpansion opportunities and coordinate pursuit strategies withChannel Partnerand DMD sales teams.
• Build executive sponsorship and drive long-termprogramadoption.
• Consistently increase revenue, profitability, and customer engagement across theChannel Partnerportfolio.

Education and Experience:

• 7+ years of experience in strategic account management, customer success, channel management, managed services, or enterprise services.
• PreviousChannel Partnerexperiencestronglypreferred.
• Experience managing large enterprise relationships and complex service engagements.
• Proventrack recordof growing existing customer accounts.
• Experience working alongside project management and delivery teams.
• Communication & presentation.Excellent communication and presentation skills with a focus on customer service and problem-solving.
• Independence& prioritization.Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment.
• Tools.Proficiencywith CRM software and MS Office (MS Excel in particular).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Employment Details:

This full-time position reports to the CRO. The role includes salary (commensurate with experience and responsibilities), variable and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.