Major Account Director

CoLab; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

CoLab is seeking a Strategic Account Director to drive growth with existing customers and expansion of 7-figure accounts. This role requires strong account management skills, technical product expertise, and excellent communication abilities.

The ideal candidate will have experience in enterprise account management within a SaaS environment and the ability to create robust growth strategies. The position involves regular travel to client sites and a collaborative approach with internal teams.

Qualifications

• Experience with large enterprise customers (10,000+ employees).
• Strong closing skills in a SaaS-based business.
• Ability to analyze use cases and navigate complex sales.

Responsibilities

• Build relationships with existing customers and strategic accounts.
• Implement account strategies to maximize revenue growth.
• Drive growth by understanding customer needs.

Skills

Account management

Sales strategy

Technical product demonstration

Communication skills

Tools

Salesforce

Job description

About CoLab

CoLab is the AI platform for driving stronger engineering decisions. Every design review builds a knowledge repository of feedback, decisions, and lessons learned that AI agents use to flag issues on future designs before they compound, allowing faster arrival at ideal design. Companies like Ford, Komatsu, and Johnson Controls use CoLab to catch issues earlier, eliminate rework cycles, and bring products to market faster.

About the role

As Strategic Account Director, you will drive growth and expansion of existing CoLab customers, building and executing strategies to land and expand 7‑figure accounts and help customers achieve business outcomes with industry‑relevant solutions.

This position requires occasional travel to Newfoundland, Canada, at least twice per year, and additional off‑site travel as needed. Travel to attend events and clients is mandatory.

What you'll do

• Build and nurture relationships with existing customers and new strategic accounts.
• Create and implement robust account strategies and plans to maximize customer value and generate significant revenue growth, including deep account planning, mapping, and multi‑threaded selling.
• Serve as an expert on CoLab and industry best practices for your customers.
• Identify, qualify, and build opportunities within existing accounts.
• Collaborate with Account Executive and Customer Success teams on enterprise account expansions and renewals.
• Drive growth by understanding customer business and technical needs to achieve desired outcomes.
• Maintain documentation of all activities in Salesforce.
• Travel to customer sites roughly one week per month.

Who you are

• Experience in an Enterprise or Strategic Account role within a SaaS‑based business or an engineering background with strong closing skills.
• Minimum 1‑2 years working with large enterprise customers (10,000+ employees).
• Strong ability to analyze use cases and demonstrate highly technical product.
• Strategic thinker capable of navigating complex enterprise sales for a new‑to‑market product.
• Comfortable with complex account planning and cross‑department selling.
• Team player with an ownership mindset, no ego.
• Deeply passionate, self‑motivated, and resilient in overcoming challenges.
• Excellent communication skills.
• Thrives in a fast‑moving startup environment with continual change.
• Bonus: Experience with manufacturing clients (automotive, medical device, hardware/mechanical consumer products).

We believe in potential over perfection. If this role excites you—even if you do not meet every single qualification—your background and perspective are valuable to us. We encourage applicants from historically marginalized groups to apply.