Strategic Account Development Executive - Marketplace

DoorDash USA; Chicago (IL); Hybrid; USD 94,000 - 230,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Health, dental, and vision benefits

Paid time off & sick leave

Job summary

DoorDash USA is seeking an outside Strategic Account Development Executive in a hybrid Chicago-area role. You will connect existing merchant partners with Marketplace tools to grow revenue, improve operations, and expand market reach.

You will travel up to 40% and collaborate with regional managers to close upgrades and cross-sells. You should have 5+ years of sales experience (3+ with existing clients) and 3+ years in B2B SaaS sales, with a proven end-to-end sales track record and strong

Qualifications

• 5+ years of sales experience, including at least 3+ years selling to an existing client base
• 3+ years of B2B and SaaS sales experience
• Led an outside sales end-to-end cycle in a product-driven or marketplace environment
• Ability to align partners while managing timelines and expectations
• Strong data skills with Excel and data-backed sales narratives
• Ability to own client-facing conversations and navigate negotiations

Responsibilities

• Educate merchants on the full range of DoorDash Marketplace products
• Promote adoption of Sponsored Listings, Offers, Promotions, and DashPass strategies
• Help merchants optimize menu and store pages to boost search ranking and engagement
• Guide merchants on operational tools and analytics to improve store performance
• Close partners on upgrades, upsells, and cross-sells across Marketplace
• Forecast revenue growth using internal data and unit economics

Skills

5+ years of sales experience

3+ years selling to existing client |

3+ years B2B and SaaS sales

outside sales end-to-end cycle

strong data skills, Excel

negotiation & client-facing skills

Tools

CRM software

Excel

Job description

About the Team

On the Outside Account Development team, we expand on existing DoorDash partnerships while identifying opportunities for further engagement, growth, and performance on our platform. We learn more about each merchant’s business and growth goals and build a path to increased revenue, stronger operational performance, and long-term ROI — all while accommodating the diverse and rapidly evolving needs of our partners.

About the Role

We’re looking for outside sales executives to join us as Strategic Account Development Executives. In this role, you’ll connect existing merchant partners with new and powerful tools across DoorDash Marketplace, our flagship suite of products that helps merchants get discovered, drive orders, optimize operations, and grow sustainably.

You will ensure partnership terms make sense for both DoorDash and the merchant while driving adoption of high-impact Marketplace solutions — including menu optimization, promotions, Sponsored Listings, Offers, store page enhancements, and additional merchandising tools that improve conversion. You will ensure sustained success and increased sales across your book of business. You will report to the Manager of Strategic Account Development in our Outside Sales organization. Once our offices reopen, we expect this role to be flexible with some time in-office (1–2 days/week), in the field (up to 50%), and working from home.

Historical performance including but not limited to attainment and optimization will be considered during the selection process.

You're excited about this opportunity because you will…

Drive Growth Through DoorDash Marketplace Products

• Educate merchants on the full range of DoorDash Marketplace products, including:
  • Marketplace storefront & ordering experience Showcase how DoorDash drives demand through a high-intent customer base, easy ordering, and visibility across our consumer app and web.
  • Marketing & Merchandising tools Promote adoption of Sponsored Listings, Offers, Promotions, and DashPass strategies to improve conversion, increase order volume, and expand customer reach.
  • Menu & store page optimization Help merchants improve their presence on Marketplace through photo enhancements, menu structure, item descriptions, and feature adoption to increase search ranking and customer engagement.
  • Operational tools & insights Guide merchants on tools that improve store performance, from prep-time accuracy and store hours to order batching, store-level analytics, and actionable reporting.
  • Merchant success programs Connect partners to platform features like reviews management and customer engagement tools to retain customers and improve satisfaction.

Expand and Develop Strategic Partnerships

• Run your end-to-end sales process with advanced discovery, consultative selling, and complex pipeline management.
• Excite existing accounts about the potential to grow revenue share through Marketplace optimizations and adoption of new platform features.
• Engage with strategic decision makers (C-suite, VPs, owners) and use data to tell a compelling story around Marketplace performance and opportunity.
• Close partners on upgrades, upsells, and cross-sells across Marketplace, including marketing packages, merchandising visibility, and operational enhancements.
• Use internal data and unit economics to forecast revenue growth and explain how Marketplace solutions improve sales, brand perception, and customer acquisition.
• Build internal guides for Marketplace selling motions and best practices to scale the team’s impact.
• Collaborate with regional Strategic Partner Managers (5+ at a time) to close and renegotiate Marketplace-centered sales terms.
• Travel across your region (up to 40%), with flexible scheduling and hybrid work options.

We're excited about you because…

• You have 5+ years of sales experience, including at least 3+ years selling to an existing client base (upsell, cross-sell, promotions, expansions).
• You have 3+ years of B2B and SaaS sales experience.
• You have led an outside sales end-to-end cycle, ideally within a product-driven or marketplace environment.
• You align partners while managing project timelines and expectations, or bring related project management experience.
• You have strong data skills, including knowledge of Excel and experience creating data-backed sales narratives.
• You own client-facing conversations, influence stakeholders, and navigate complex negotiations confidently.
• Bonus: familiarity with online marketplaces, local commerce ecosystems, or merchant-facing tech platforms.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$93,840 — $138,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$156,400 — $230,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.