Strategic Account Coordinator

Pavion Corp; Salt Lake City (UT); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion Corp is seeking a Strategic Account Coordinator to join our shared services team in Utah. The role focuses on setting up and maintaining CRM relationships, aligning agreements, and ensuring timely service and invoicing across global teams.

You will collaborate with field teams and international partners, drive KPI adherence, and keep customers informed of delays while supporting revenue recognition and billing processes. A 20% travel expectation is included.

Qualifications

• High school diploma or GED.
• Up to 3 years related experience.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook).
• Experience in relationship and client management.
• Strategic thinker with problem solving and results.
• Able to multi-task under tight deadlines.
• Willing to travel up to 20% of time.

Responsibilities

• Oversee CRM setup for customer parent/child relation and naming convention.
• Ensure agreements are accurate and aligned to accounts.
• Manage preventative maintenance schedules.
• Maintain accurate contacts and portal setup.
• Oversee service backlog and coordinate with field/international teams.
• Ensure timely on-time completion of service work orders and invoicing.
• Provide KPI reporting and customer communications.
• Act as liaison between customers and Pavion teams.

Skills

Relationship management

Client management

Strategic thinking

Time management

Education

Bachelor's degree in business/related field

Tools

Microsoft Office Suite

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to customers in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Strategic Account Coordinator to join our shared services team.

Primary Responsibilities:

Account Set Up and Maintenance

• Oversee CRM set up for customer parent/child relation and naming convention
• Ensure Agreements are accurate and aligned to the accounts
• Confirm that any preventative maintenance schedules are in place
• Confirm contacts are accurate and up to date
• Confirm portal set up is in place and maintained
• Confirm job in BC and Sage are set up correctly
• Confirm all invoice requirements are met (bill to/sell to and billing templates)
• Ensure that customer notifications are accurate and maintained

Service Delivery

• Oversee active service backlog and work with field and international teams to meet service delivery requirements
• Ensure on time completion of service work order in accordance with the MSA
• Drive KPI measures to ensure contractual obligations are met
• Escalate any at-risk work orders
• Keep customers informed of any delays
• Work with field teams and third-party sub-contractors to meet staffing requirements as needed
• Procures any and all material needed to resolve outstanding service work orders

Inspection Delivery

• Oversee active service backlog and work with field and international teams to meet service delivery requirements
• Ensure on time completion of service work order in accordance with the MSA
• Drive KPI measures to ensure contractual obligations are met
• Escalate any at-risk work orders
• Keep customers informed of any delays
• Work with field teams and third-party sub-contractors to meet staffing requirements as needed
• Procures any and all material needed to resolve outstanding service work orders

Customer Service

• Ensure high level of customer satisfaction through consistent and timely communication, through work order documentation, email, verbal and portal
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction
• Act as liaison between customer and Pavion internal teams; seamlessly collaborating to achieve goals and track work orders to completion
• Exhibit professional behavior with all interactions - internal and external
• Provide timely feedback to the company regarding service failures or customer concerns
• Prepare reports, read outs and KPIs for QBR Review

Service Revenue

• Ensuring all work orders are completed and invoiced timely
• Work closely with the Finance department to resolve billing/vendor issues
• Effectively steward company resources

Basic Qualifications:

• High school diploma or GED
• Up to 3 years related experience required
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• Experience in relationship and client management
• Strategic thinker, experience problem solving and driving results
• Able to redirect and pivot based on changes in projects and tasks assigned
• Able to multi-task and work under tight deadlines
• Able to work in high pressure environments
• Excellent time management and organizational skills
• Able to travel as needed, up to 20% of time
• Able to coordinate multiple customer strategic needs and initiatives

Preferred Qualifications:

• Bachelor's degree in business management, personnel management, project management or related
• Advances or Enterprise technical certifications on platforms and systems sold by Pavion

The hourly pay range for this position is $27.00-$32.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

**Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you require accommodation or assistance during the application process, please contact us at [e-mail] . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.