Strategic Account Advisor III

SMUD; Sacramento (CA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Join SMUD as a Strategic Account Advisor, supporting key accounts in the manufacturing and hospitality sectors. This role involves building customer relationships while enhancing sustainability initiatives in line with SMUD's 2030 Clean Energy Vision. Ideal candidates will have substantial experience in account management, with a focus on customer satisfaction and loyalty.

Qualifications

• 5+ years in strategic account management across sectors.
• Understanding of SMUD’s 2030 Vision and carbon reduction initiatives.
• Knowledge of customer account management principles.

Responsibilities

• Serve as a technical expert and establish relationships.
• Coordinate services and resolve policy issues.
• Support community involvement and develop strategic solutions.

Skills

Building customer relationships

Developing solutions

Conducting presentations

Researching energy efficiency methods

Education

High School diploma or equivalent

Tools

SAP

SalesCloud

IEE/itron

OMS

Job description

This posting intends to fill three (3) full-time positions. An eligibility list will also be established to fill roles over the next two (2) years, including regular, full-time, or limited-term positions.

The successful candidates will support our Key Accounts by building and managing relationships within one of the following areas:

• Food and beverage manufacturing, cold storage facilities, warehouses, and distributors of goods
• Hospitality industry, including lodging, entertainment, and national retail brands
• Non-profits, faith-based organizations, and community partners

Understanding each customer’s unique business and organizational model is essential for delivering high-value, personalized programs, services, and carbon reduction initiatives. The role requires an ability to understand mechanical systems, grid infrastructure, and emerging technologies.

See the "Supplemental Questions" section below. Failure to respond to these questions may prevent progression in the selection process.

Supplemental Questions

Please attach a document with your responses to the following questions. Do not simply state “refer to resume,” as incomplete responses may disqualify you:

• Which of the three positions are you applying for and why?
• Describe your experience in strategic account management, including customer segments managed and years of experience with each.
• In your strategic account management role, what were your company’s goals, and how did your efforts align with those?
• What are the key elements of SMUD’s 2030 Clean Energy Vision and customer partnership strategies? Include examples of potential projects, needed resources, and challenges.

Purpose

Provide expertise, analysis, organization, and coordination to create customer value through relationship management, leveraging knowledge of the customer and market to foster growth, satisfaction, and loyalty via the account planning cycle.

Nature and Scope

Positions range from entry-level to senior, with responsibilities increasing with experience:

• Strategic Account Advisor I: Entry-level, works under supervision, manages small to medium accounts, typically with three years of experience to progress.
• Strategic Account Advisor II: Fully competent, handles small to large accounts, may require less supervision.
• Strategic Account Advisor III: Senior level, handles complex accounts, provides leadership and expertise, and manages more intricate customer needs.

Duties and Responsibilities

The core functions include serving as a technical expert, establishing and maintaining relationships, coordinating services, resolving policy and service issues, and supporting community involvement. Senior-level staff lead complex customer interactions, develop strategic solutions, and mentor lower-level team members.

Required Education

• High School diploma or equivalent

Required Experience

At least five (5+) years of responsible customer account management or energy advisory experience.

Knowledge of

Customer account management principles, relationship development, sales, negotiation, financial evaluation, performance reporting, and applicable policies and systems.

Skills To

Building customer relationships, identifying requirements, developing solutions, conducting presentations, and researching energy efficiency methods.

Desirable Qualifications

• 5+ years in strategic account management across manufacturing, hospitality, retail, or non-profit sectors
• Understanding of SMUD’s 2030 Vision and carbon reduction projects
• Knowledge of SAP, SalesCloud, IEE/itron, OMS, and energy project processes
• Experience with site assessments, sales, and energy sustainability initiatives

Physical Requirements

Ability to perform essential functions with or without accommodations.

Sacramento Municipal Utility District (SMUD) - Who We Are

SMUD is a leading community-owned electric provider, committed to diversity, inclusion, and community engagement, offering a rewarding workplace in Sacramento, California.

Our Commitment to Diversity & Inclusion

We promote an inclusive culture, equal pay, and non-discriminatory employment practices, fostering a workplace where everyone can thrive.

Why Sacramento, California?

Sacramento offers a vibrant community, educational opportunities, cultural attractions, and proximity to top tech companies and outdoor activities.

Hybrid Work

This role requires onsite presence at least once a week, with flexible arrangements evolving based on business needs. Applicants are encouraged to create a SMUD Candidate account and upload their resume and cover letter for consideration.