Storyteller

American Airlines; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Job summary

American Airlines is looking for an innovative storyteller to join the Editorial Communications team in Fort Worth, TX. This role involves translating complex communication into actionable messaging and managing various channels to engage stakeholders. Ideal candidates should have significant experience in communications and strong writing skills.

You will work in a fast-paced environment and enjoy benefits like travel perks, health coverage, and wellness programs. A Bachelor's degree is required, with additional experience preferred.

Qualifications

• 3+ years of relevant work experience in communications or media relations.
• 5+ years preferred research experience in aviation or corporate communications.

Responsibilities

• Translate complex initiatives into clear messaging.
• Manage internal and external communications channels.
• Develop and execute communications strategies.

Skills

Excellent written communication

Time-management skills

Project-management skills

Attention to detail

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience

3 years of relevant work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

I'm hiring an innovative storyteller to join our team at American Airlines. If you're excited about helping shape how American's story is told to team members and customers across channels and love fast-paced work with tight deadlines, this job is for you!

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 86536

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist, Editorial Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation.Specifically, this individual supports content strategy and communication stakeholders with their narrative and enterprise storytelling needs by helping to drive the communications goals in various channels.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Translate complex operational and corporate initiatives into clear, actionable messaging that resonates with team members.
• Strengthen understanding of business decisions and operational changes by developing comprehensive content strategies and tactics to reach diverse audiences across multiple internal and external channels.
• Manage and support internal and external communications channels to effectively reach team members, leadership and support staff, as well as media.
• Develop an in-depth understanding of American's business practices and the broader airline industry.
• Stay up to date with industry trends, and understand stakeholder needs.
• Develop and execute compelling communications strategies around sensitive and fast-moving issues with tight deadlines.
• Develop and maintain strong relationships with leaders and stakeholders across the Global Engagement team.
• Use metrics to make recommendations and decisions regarding communications strategies and plans.
• Ensure consistency in tone of voice and style for copy across all content and channels while keeping the American Airlines style guide current.
• Edit and write copy for internal and external channels with a keen eye for detail and alignment of messaging.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training.
• 3 years of relevant work experience in communications or media relations.

Preferred Qualifications- Education & Prior Job Experience

• 5 years of relevant work experience in communications or media relations.
• Knowledge of and/or experience in aviation and the commercial airline industry.
• Experience working in corporate communications or media relations for a large, multi-national organization.

Skills, Licenses & Certifications

• Being hardworking and results-oriented and having the ability to work independently and in a collaborative team environment.
• Thriving in a fast-paced environment where you work under pressure and can meet critical deadlines both during normal business operations and after hours as warranted.
• The ability to make independent judgments and decisions while taking ownership of job responsibilities.
• Excellent time-management and project-management skills and the ability to handle multiple projects at once.
• Excellent written communication, verbal communication and presentation skills as well as strategic communications experience.
• Exercising sound business judgment and demonstrating professionalism and discretion in handling confidential and sensitive information.
• Keen attention to detail and accuracy and a strong understanding of AP style and ability to following other style and branding guidelines.
• High level of proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook and digital signage platforms.

What you'll get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.