Story Land - Happy Hauntings Food & Beverage Host

Splish Splash Water Park; Bartlett (IL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Free park admission

Flexible schedule

Cross-training opportunities

Job summary

Story Land is seeking a Food & Beverage Host to join our team, working across park locations to deliver exceptional guest experiences. You’ll gain customer service, food preparation, and decision-making skills while catering to guests in a fast-paced environment.

Role emphasizes teamwork, safety, and the ability to handle POS transactions. A ServSafe-like certification is required within 90 days where mandated by local guidelines. Seasonal opportunities await with flexible shifts.

Qualifications

• Must be at least 14 years old.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Ability to read, write, and speak fluent English; bilingual skills are a plus.
• Must become Food Handler Safety Certified within 90 days where required by guidelines.

Responsibilities

• Greet guests in a fun and inviting manner.
• Assist guests and answer questions promptly.
• Handle POS transactions including credit and refunds.
• Prepare food following safety guidelines.
• Maintain cleanliness and comply with safety policies.
• Ensure PCI and park guidelines are followed for transactions.
• Assist in other areas of the park to ensure guest satisfaction.

Skills

Customer service

Cash handling

Food preparation

Teamwork

Multitasking

Education

No formal education required

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you!

As a Food & Beverage Host, you will have the opportunity to work in one of our many in-park Food and Beverage locations throughout the park. Working as a Food & Beverage host is the perfect way to gain valuable customer service, food preparation, decision-making, and problem-solving skills.

We are currently looking for a:

Story Land - Happy Hauntings Food & Beverage Host

Roles & Responsibilities:

• Greet guests in a fun and inviting manner!
• Smile and communicate with coworkers and gueststo ensure exceptional customer service
• Assist guests by quickly and politely answering their questions
• Prepare food following proper procedure and safety guidelines
• ConductPOStransactions while ensuring all procedures are followed – including credit and refund transactions.
• Ensure that all PCI and park guidelines are being followed for all financial transactions.
• Replenish condiments, beverages, and food supplies while maintaining a clean work area.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor.
• Assist in other areas of the park to ensure guest satisfaction, if needed
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this role
• Previous work experience is not required
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least14years of age to comply withNew HampshireChild Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability tofollow direction, multi-task, andwork as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing30pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout thepark, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rainand other weather conditions
• Subject to constant repetitive motion, high noise levels, andheavily populated environments

Working at Story Land** is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host**, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take yoursummerjob to new heights!

Team member benefits:

Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores** **parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

Do not miss the chance to spark your career now!