Story Land - Food & Beverage Supervisor (International)

0911 Festival Fun Parks, LLC; Glen (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train across departments

Free park admission for employee and 1

Employee events

Job summary

Story Land in New Hampshire is seeking a Story Land - Food & Beverage Supervisor to oversee daily operations of the F&B team, ensure safety and sanitation, and support scheduling and training. The role emphasizes guest service and leadership within a park setting.

Ideal candidates have 1+ years in food service and supervisory experience; bilingual skills are a plus, and certification in Food Handler Safety is required within 90 days if mandated by local guidelines.

Qualifications

• 1+ years of experience in food service, quick service, or restaurant setting.
• 1+ years of supervisory experience preferred.
• Experience in amusement park, theme park, or waterpark settings is a plus.
• Must become Food Handler Safety Certified within 90 days if required by state/local guidelines.
• Language: fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Oversee daily operations of the F&B team.
• Ensure food safety guidelines and sanitation are followed.
• Assist with scheduling, timekeeping, and training activities.
• Maintain inventory, focusing on portion control and waste reduction.
• Provide excellent guest service and resolve escalated concerns.
• Backfill positions as needed and support leadership.

Skills

Customer service

Food safety

Communication skills

Team supervision

Problem solving

Education

No formal education required

Tools

POS technology

PCI compliance

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Story Land. The day-to-day responsibilities of this role include overseeing assigned F&B host, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also participates in the recruitment, scheduling, timekeeping, reporting and training activities for the F&B department, to ensure a smooth and safe daily operation.

We are currently looking for a: Story Land - Food & Beverage Supervisor (International)

Roles & Responsibilities

Supervisory Duties

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Welcome all guests with a smile and positive attitude!
• Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
• Maintains all alcohol safety practices when applicable.
• Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
• Oversees quality controls and production of food items.
• Manages inventory, focusing on portion and waste controls.
• Interfaces with warehouse on product and supply needs.
• Interfaces with maintenance on all equipment or physical plant needs.
• All other duties assigned by leadership.

Education and Experience

• No education requirements for this position
• 1+ years of previous work experience in food service, quick service, or restaurant setting
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments. Subject to frequent interruptions and requests that may require reprioritization of activities. Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions. Subject to constant repetitive motion, high noise levels, and heavily populated environments.

Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company.

Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land & Living Shores parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land.

In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career.