Store Trainer

Joffrey's Coffee & Tea Company; Lake Buena Vista (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

A renowned coffee company in Lake Buena Vista seeks enthusiastic team members to provide exceptional guest service while coaching and mentoring new employees. Candidates must obtain state health certifications and Barista Certification. The position offers a starting rate of $15.00 per hour plus tips, with responsibilities including monitoring beverage quality and maintaining a clean environment.

Benefits

Competitive salary

Paid time off

401k

Opportunities for advancement

Qualifications

• Able to obtain health certifications within 6 months.
• Obtain Barista Certification.
• Must be able to serve alcohol when required.

Responsibilities

• Coach, support, and mentor new employees.
• Ensure outstanding guest service.
• Monitor beverage quality and cleanliness.

Skills

Guest service

Creativity

Problem-solving

Communication

Teamwork

Job description

ABOUT

Since 1984, Joffrey's Coffee & Tea Co. has been the leading specialty coffee roaster in Tampa Bay and a top-tier provider in our segment. We only source the best beans in the world and artisan roast in small batches to create our many blends and flavored coffees, as well as our premium teas.

Our coffee and tea can be found in hotels, restaurants, office buildings, cruise lines, and theme parks throughout the U.S. With distribution through wholesale distributors and our partnership as the Official Specialty Coffee of the Disney Parks & Resorts, our brand is recognized and enjoyed by guests from all over the world.

Our additional segments include the U.S. Military, office coffee, and food service, which continue to grow rapidly. And finally, our thriving online consumer business continues to expand as we release new roasts for our fans to enjoy.

We are looking to add key team members to our Joffrey's family. Those who enjoy the small-company feel, and where every day work comes from the heart and soul. Apply to be part of the bean team!

Starting Rate: $15.00 per hour plus tips

General Description:

Coach, support, and mentor new employees.

Qualifications/Requirements:

• Able to obtain all state and local health certifications within 6 months of start date in the new role.
• Obtain Barista Certification.
• Able to open and close the store.
• Able to resolve complaints and problems as they arise from customers.
• Must be able and willing to mix, sell, and serve approved alcohol beverages to guests aged 21 and older upon request and verification of age requirement.

Desired Qualities and Characteristics:

• High sensitivity and ability to respond to guest needs
• Knowledge of company goals and objectives
• Support and mentor new employees
• Creativity and effective problem-solving skills
• Able to give and receive feedback effectively
• Effective planner and organizer
• High level of comfort in “team” settings

Specific Responsibilities

• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment which includes greeting and acknowledging every guest with our greeting, “Welcome to Joffrey's,” maintaining outstanding standards, solid product knowledge, and all other values of guest service.
• Monitor and ensure the quality of all beverages and foods served in the unit.
• Possess a high degree of comfort in explaining the origin, production, and brewing of Joffrey’s coffee products.
• Maintain an environment which communicates a mission to constantly meet or exceed guest expectations.
• Follow procedures designed to meet standards of cleanliness and sanitation.
• Maintain all equipment and machinery in safe, efficient, and working order.
• Maintain clear, responsive communication with Unit Manager, Director, and V.P. of Operations.
• Willing and able to work any Joffrey's Coffee location upon request.

Essential Physical Requirements

1. Must be able to bend, climb, and/or push/pull equipment with or without reasonable accommodation.
2. Ability to communicate with associates and guests.
3. Ability to read, count, and write to accurately complete all documentation.
4. Ability to freely access all areas of the kiosks and theme parks including selling areas, stock area, and register area.
5. Ability to operate and use all equipment necessary to run the kiosks.
6. Ability to climb ladders.
7. Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
8. Ability to work varied hours/days.
9. Ability to lift up to 50 pounds with or without reasonable accommodation.
10. Be able to withstand weather elements and temperatures.
11. Follow the Disney look.

Joffrey’s is proud to be an Equal Opportunity Employer that offers a competitive salary and benefits package, paid time off, 401k, opportunities for advancement, and a supportive working environment where employees are encouraged to share in our commitment to social responsibility.