Store Team Member

Pet Supplies Plus 4074; Erie (Erie County); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Promote from within culture

Free uniforms

Employee discounts

Training & development

Job summary

Join Pet Supplies Plus 4074 in Erie, as a Retail Pet Store Associate. You'll greet customers with a friendly attitude, make thoughtful product recommendations, and assist with pet care needs. Your role includes operating the POS system and managing inventory while promoting store specials.

The position requires comfort with lifting heavy supplies, working weekends, and interacting with various pets. With opportunities for advancement, this is a great role for animal lovers looking to grow their careers in pet care.

Qualifications

• Comfortable handling live pets and interacting with them.
• Reliable and able to work weekends and holidays.
• Experience in retail or customer service is a plus.

Responsibilities

• Greet customers and provide product recommendations.
• Operate the POS system and process transactions.
• Lift and stock heavy bags of pet supplies and food.
• Assist with self-wash stations and maintain store cleanliness.

Skills

Customer service

Communication skills

Team-oriented mindset

Ability to lift pets and supplies

Job description

Benefits

• Promote from within culture
• Free uniforms
• Training & development
• Employee discounts
• Opportunity for advancement
• Growth Opportunities
• Employee discounts (your pets are about to get spoiled)
• Pay increases and pet care training programs
• Promotion-from-within culture
• Safety-first environment for pets and team members
• Team-based environment where everyone supports each other
• Ongoing training to build product knowledge and pet care confidence

Retail Pet Store Associate - Customer Service and Pet Care (Team Member)

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

What You’ll Do

• Greet neighbors with a friendly, pawsitively passionate attitude
• Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
• Make thoughtful product recommendations based on each pet’s needs
• Operate the POS system, process transactions, and handle returns
• Promote store specials, loyalty programs, and current offers
• Stock shelves, manage inventory, and keep displays organized
• Lift and stock bags of pet food and supplies (yes, some of them are heavy)
• Assist pet parents with self-wash stations and explain the process
• Restock bathing supplies and keep the store clean and welcoming
• The Store Team Member position can be physically demanding, requiring heavy lifting (40-65 lbs.) and standing for long periods of time.

What You Bring

• Strong customer service and communication skills
• Comfortable working in a fast-paced retail environment, especially on weekends
• Willingness to learn about pet nutrition, products, and care
• Reliable, team-oriented mindset
• Ability to lift, stock, and stay on your feet for extended periods
• Availability for evenings, weekends, and holidays

Requirements

• Must be comfortable handling live crickets, fish, birds, small animals, and reptiles
• Must be comfortable interacting with pets of all shapes and sizes
• Must be able to lift and carry 40-50 pounds
• Weekend availability required

What Makes You Stand Out

• Experience in retail, customer service, or pet care
• Confidence talking with customers and making recommendations
• A genuine interest in animals (bonus if you already have strong opinions about dog food)
• Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.