Store Team Leader - Lead, Coach & Optimize Retail Ops

Goodwill of Central & Southern Indiana; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plan

Paid time off

Holidays

Education & leadership development

Discount programs

Retirement plan

Job summary

Goodwill Legacy Group seeks a Store Team Leader to assist the Store Leader and management team in executing store goals and annual plans. You will guide staff, handle customer interactions, and ensure alignment with Goodwill’s Mission, Vision, and Values in a fast-paced retail environment.

The role requires strong leadership, operational oversight, and a commitment to ethical, resourceful management with daily tasks focused on staff development, efficiency, and financial stewardship.

Qualifications

• Supervisory experience in a service/retail setting.
• Coaching and developing hourly staff.
• Strong communication and customer service skills.
• Ability to interpret policies and apply them consistently.

Responsibilities

• Staff management and development responsibilities including coaching and recruitment support.
• Oversee day-to-day operations and implement efficiency improvements.
• Track sales, donations, and production goals while representing Goodwill’s mission.

Skills

Staff supervision

Coaching & training

Communication skills

Customer focus

Technical knowledge

Results oriented

Critical thinking

Tools

Basic computer skills

Job description

Goodwill Legacy Group seeks a Store Team Leader to assist the Store Leader and management team in executing store goals and annual plans. You will guide staff, handle customer interactions, and ensure alignment with Goodwill’s Mission, Vision, and Values in a fast-paced retail environment.

The role requires strong leadership, operational oversight, and a commitment to ethical, resourceful management with daily tasks focused on staff development, efficiency, and financial stewardship.